Terms of Use

We are in the business of operating one-stop centre where you can:-

(a) sell Your Used Vehicle to Us or Our Partner Buyers;

(b) purchase Your New Vehicle from Us, book and arrange a test drive, and apply for financing and/or insurance for Your New Vehicle through Our Partner Financiers and/or Partner Insurers, with services are made available partly and/or wholly via the Platform; and/or

(c) purchase Your As-Is Vehicle from Us, book and arrange a test drive, and apply for financing and/or insurance for Your As-Is Vehicle through Our Partner Financiers and/or Partner Insurers, with services made available partly and/or wholly via the Platform.

These Carro Services T&C set out the terms and conditions that govern Our Carro Services. The Carro Services T&C comprise the following:-

1. Part A    : T&C governing your personal data;
2. Part B1   : T&C governing your sale of Your Used Vehicle to Us;
3. Part B2  : T&C governing your sale of Your Used Vehicle to Our Partner Buyers;
4. Part B3  : General T&C governing your sale of Your Used Vehicle;
5. Part C1  : T&C governing your purchase of Your New Vehicle from Us;
6. Part C2 : T&C governing your purchase of Your As-Is Vehicle from Us;
7. Part C3 : General T&C governing your purchase of Your New Vehicle or Your As-Is Vehicle from Us, test drive, your application for financing and/or insurance with Our Partner Financiers and Partner Insurers; and
8. Part D   : Definitions.

Please read these Carro Services T&C carefully as they affect your rights and liabilities when opting for Carro Services. Your unequivocal acceptance is indicated by selecting the applicable parts of these Carro Services T&C. These Carro Services T&C shall be read together with all other documents presented to and/or executed by you.

Note: You are entering into a legally binding agreement.

PART A : YOUR PERSONAL DATA

YOUR PERSONAL DATA

You agree to comply with all data protection provisions including, without limitation, the Personal Data Protection Act 2010, its subsidiary legislation and any other applicable legislation relating to data protection. In this regard, you consent to the processing of your personal data (as defined in the Personal Data Protection Act 2010) by Us in accordance with the provisions of the Privacy Notice https://carro.co/my/en/terms#privacy-notice and for such purposes as may be necessary for the provision of Carro Services or as may be stipulated in these Carro Services T&C and the Privacy Notice. We reserves the right to modify, update and/or amend the Privacy Notice at any time. It shall be your responsibility to monitor for such modification, updates and/or amendments. Your use and continued use of the Carro Services following the modification, updates and/or amendments will constitute your unequivocal acceptance thereof.

CREDIT CHECKS

You authorize and give full consent to Us to conduct credit check, trade check and/or other check(s) on you and/or Your Used Vehicle as We deem fit, including, but not limited to, checking with registered credit bureau and/or any reporting agency(ies) under the Credit Reporting Agencies Act 2010 for the purpose of assessing your creditworthiness (such as CTOS Data Systems Sdn. Bhd., Central Credit Reference Information System, Experian Information Services (Malaysia) Sdn. Bhd. and Financial Information Services Sdn. Bhd.). This authorization extends at any time while you have a relationship with Us or while any dues remain unpaid and outstanding with Us. You agree to execute all necessary consent forms and/or to provide any additional documents for such credit checks. You understand and agree that any information given by you, including personal data collected or held by Us (whether obtained through the Platform, your previous or current transactions with Us or otherwise obtained) may be processed, held, used and/or disclosed to any relevant credit bureau, reporting agency and/or credit checking officer as We deem necessary, particularly in the event of any non-compliance on your part, without any liability and prior notice to you.

PART B : SELLING YOUR USED VEHICLE

You expressly authorize the sale of Your Used Vehicle to:-

(a) Us; or

(b) one of Our Partner Buyers via a bidding system on the Platform.

PART B1 : SELLING YOUR USED VEHICLE TO US

1. In-House Inspection and Mobile Inspection

We shall conduct a physical inspection of Your Used Vehicle, collecting details and photographs of Your Used Vehicle and the Transaction Documents at:-

1.1. any of Our RX-2 during Our operating hours; or

1.2. subject to Our availability and your prior appointment with Our dedicated staff, at your selected location in Malaysia.

You agree that the inspection of Your Used Vehicle is based solely on visual and external checks of Your Used Vehicle and is limited to the parts and/or items identified on the inspection report. We shall not be held liable or responsible for any latent defects subsequently discovered.

We do not provide any implied or express warranty regarding the nature, reliability, accuracy or completeness of any information contained in the inspection report or its fitness of the information for any intended purpose, except those warranties which are implied by and incapable of exclusion, restriction and/or modification under the laws applicable to these Carro Services T&C. You agree to rely on the inspection report at your own risk and judgment.

We shall not be obliged to check for any manufacturer recall notices and the obligation is on you to check that Your Used Vehicle is not subject to a recall notice.

We shall also not be responsible for verifying the accuracy of the vehicle mileage indicated by Your Used Vehicle's odometer.

2. Offer

Following the inspection and Our satisfaction with the condition of Your Used Vehicle, We shall present you with an Offer, including an Offer Price.

3. Acceptance

You shall place your Acceptance to Our Offer within twenty-four (24) hours from the date of the Offer, failing which, you shall be deemed to have rejected Our Offer.

4. Delivery and Completion of Sale

4.1. Subject to Our availability and your prior appointment with Our dedicated staff, you shall arrange for delivery of Your Used Vehicle and Transaction Documents to Us within five (5) days of your Acceptance at one of Our RX-2. Alternatively, we may arrange for collection at any location in Malaysia mutually agreed upon by Our dedicated staff and you.

4.2. Your Used Vehicle shall be subject to a further inspection to verify its conditions since the initial inspection.

4.3. If We are satisfied with the condition of Your Used Vehicle and that:-

4.3.1. Your Used Vehicle is subject to any facility or hire purchase with a third party (including a financial institution), We shall be entitled to arrange for the settlement of the Outstanding Amount, and you shall provide or procure a redemption letter and/or a settlement letter from such third party (including a financial institution) to evidence such settlement. The Outstanding Amount settled shall be set off against the Offer Price. You shall provide or procure the third party (including a financial institution) to issue Us with a settlement letter of the facility/hire purchase upon Our full settlement thereof.

(a) If any portion of the Offer Price remains after setting off the Outstanding Amount (and any Deposit in accordance with Item 3 Part C1 or Item 3 Part C2 of these Carro Services T&C, if applicable), We shall remit such remaining part of the Offer Price to you within twenty-four (24) hours upon your delivery of physical possession of Your Used Vehicle and the Transaction Documents to Us.

(b) If the Offer Price is insufficient to set off the Outstanding Amount, you shall first settle such difference before We remit the Offer Price to the relevant party (including financial institution). Thereafter, you shall immediately deliver physical possession of Your Used Vehicle and the Transaction Documents to Us.

4.3.2. Your Used Vehicle is unencumbered, you shall immediately deliver physical possession of Your Used Vehicle and the Transaction Documents to Us. We will then remit the Offer Price (after setting off any Deposit in accordance with Item 3 Part C1 or Item 3 Part C2 of these Carro Services T&C, if applicable), to you within twenty-four (24) hours of such delivery.

4.3.3. If We are not satisfied with the condition of Your Used Vehicle (due to factors including, but not limited to, Your Used Vehicle having been involved in a major accident, fire, frame damage, mileage tempering, odometer fraud and/or has been declared total loss or beyond economic repair (BER), undisclosed flood damage or any other material adverse condition), We shall be entitled to terminate the Offer and your Acceptance with immediate effect. We shall not have any liability towards you under any circumstances and you shall have no claims against Carro for the cancellation of the sale of Your Used Vehicle.

PART B2 : SELLING YOUR USED VEHICLE TO OUR PARTNER BUYERS

1. Relationship

1.1 We will facilitate the sale between you and Our Partner Buyers by listing Your Used Vehicle on the Platform. You shall be the seller of Your Used Vehicle, and Our Partner Buyers shall be the purchasers thereof, not Us. We will promote and market Your Used Vehicle to Our Partner Buyers to help you achieve a competitive price. You are free to continue to use Your Used Vehicle until a successful bid is accepted by you.

1.2 For the avoidance of doubt, We do not guarantee that Your Used Vehicle entering a Bidding Event will result in its sale at your desired selling price, nor can We guarantee the time it will take for Your Used Vehicle to be sold.

1.3 You agree to appoint Us (and any other individual, employees, officers, sub-contractors and/or agents as We may duly appoint as Our representatives) to act as your facilitator for the sale of Your Used Vehicle.

1.4 You irrevocably agree and undertake that you will not collude with any of Our Partner Buyers or purchaser to complete a transaction independently and separately in order to circumvent such Partner Buyers' or purchasers' obligation to pay any fee to Us, and that you are obliged to report to Us in a timely manner if any such attempt is made known to you, failing which, We reserve the right to report you to the relevant authorities, initiate legal action against you, and bar you from engaging Carro Services, whether at present or in the future.

2. Bidding Related Services Provided By Us & Fee (if any)

We provide the following services:-

2.1 acting as your facilitator for the sale of Your Used Vehicle;

2.2 conducting a preliminary physical inspection on Your Used Vehicle and collecting details and photographs of Your Used Vehicle and the Transaction Documents at:-

2.2.1 any of Our RX-2 during Our operating hours; or

2.2.2 subject to Our availability and your prior appointment with Our dedicated staff, at your selected location in Malaysia;

2.3 advising you on the recommended listing and/or sale price of Your Used Vehicle;

2.4 attending to the listing of Your Used Vehicle on the Platform and communicating the details of Your Used Vehicle to Our Partner Buyers;

2.5 conducting a Bidding Event in an attempt to obtain a competitive Offer Price for Your Used Vehicle;

2.6 communicating to you the bid price; and

2.7 facilitating the ownership transfer process of Your Used Vehicle (in which you undertake to do everything necessary to procure the transfer of Your Used Vehicle's ownership) and remitting payment to you upon the satisfaction of the following conditions:

2.7.1 Our receipt of the purchase price (the final bid price accepted by you) from Our Partner Buyers or purchasers; and

2.7.2 your delivery of the physical possession of Your Used Vehicle and the Transaction Documents to Us.

Subject to the completion of the sale and purchase of Your Used Vehicle and in consideration of the Bidding Related Services above, We shall be entitled to charge a fee disclosed to you prior to the provision of the Bidding Related Services.

3. Bidding of Your Used Vehicle & Acceptance

3.1 You expressly authorize Us to list Your Used Vehicle on the Platform for the Bidding Event without further reference to you. The starting bid price for Your Used Vehicle shall be an amount recommended by Us, taking into account the market value of Your Used Vehicle prior to the Bidding Event.

3.2 You shall indicate your Acceptance of any bid within twenty-four (24) hours (or such other period as We may determine at Our sole discretion) following the closing of the Bidding Event, failing which, you shall be deemed to have rejected all bids. Upon your Acceptance of the bid, you are obliged to sell Your Used Vehicle to the successful bidder.

3.3 The price at which Acceptance occurs shall be known as "Acceptance Price".

4. Delivery and Completion of Sale

4.1. Subject to Our availability and your prior appointment with Our dedicated staff, you shall arrange for delivery of Your Used Vehicle and Transaction Documents to Us within five (5) days from your Acceptance date at one of Our RX-2. Alternatively, We may arrange for collection at a location in Malaysia mutually agreed upon by Our dedicated staff and you.

4.2. Your Used Vehicle shall be subject to a further inspection to verify its conditions since the initial inspection.

4.3. If We are satisfied with the condition of Your Used Vehicle and that:-

4.3.1. Your Used Vehicle is subject to any facility or hire purchase with a third party (including a financial institution), We shall be entitled to arrange for the settlement of the Outstanding Amount, and you shall provide or procure a redemption letter and/or a settlement letter from such third party (including the financial institution) to evidence such settlement. The Outstanding Amount settled shall be set off against the Acceptance Price. You shall further provide or procure the third party (including a financial institution) to issue Us with a settlement letter of the facility/hire purchase upon Our full settlement thereof.

(a) If any portion of the Acceptance Price remains after setting off the Outstanding Amount (and any Deposit in accordance with Item 3 Part C1 or Item 3 Part C2 of these Carro Services T&C, if applicable), We shall remit such remaining part of the Acceptance Price to you within twenty-four (24) hours upon your delivery of physical possession of Your Used Vehicle and the Transaction Documents to Us, provided that the full purchase price has been received by Us from Our Partner Buyers or purchasers.

(b) If the Acceptance Price is insufficient to set off the Outstanding Amount, you shall first settle such difference before We remit the Acceptance Price to the relevant third party (including financial institution). Thereafter, you shall immediately deliver physical possession of Your Used Vehicle and the Transaction Documents to Us.

4.3.2. If your Used Vehicle is unencumbered, you shall immediately deliver physical possession of Your Used Vehicle and the Transaction Documents to Us. We will then remit the Acceptance Price (after setting off any Deposit in accordance with Item 3 Part C1 or Item 3 Part C2 of these Carro Services T&C, if applicable) to you within twenty-four (24) hours of such delivery, provided that the full purchase price has been received by Us from Our Partner Buyers or purchasers.

4.3.3. If We are not satisfied with the condition of Your Used Vehicle (due to the factors including, but not limited to, Your Used Vehicle has been involved in a major accident, fire, frame damage, mileage tempering, odometer fraud and/or has been declared total loss or beyond economic repair (BER), or undisclosed flood damage or any other material adverse condition), We, on behalf of Our Partner Buyers, shall be entitled to:-

(a) terminate the Offer and your Acceptance with immediate effect. We shall not have any liability towards you under any circumstances, and you shall not have any claims against Us for the cancellation of the sale of Your Used Vehicle; or

(b) make a fresh Offer, upon which these Carro Services T&C shall apply.

PART B3 : GENERAL TERMS ON SELLING YOUR USED VEHICLE

1. Use of Your Used Vehicle Pending Delivery and Completion of Sale

If for any reason We and/or Our Partner Buyers have remitted any amount to a third party (including a financial institution with whom Your Used Vehicle is under a hire purchase arrangement) but have yet to take physical possession of Your Used Vehicle or the transfer of ownership of Your Used Vehicle to Us has yet to take effect, you acknowledge and agree to the following:-

1.1 ownership of Your Used Vehicle rests with Us or Our Partner Buyers, and you are holding Your Used Vehicle on trust for Us or Our Partner Buyers;

1.2 until We have taken physical possession and ownership of Your Used Vehicle, you shall not use Your Used Vehicle any further, except to facilitate delivery of physical possession to Us, nor shall you deal with Your Used Vehicle any further, except to facilitate transfer of ownership to Us or Our Partner Buyers; and

1.3 if the condition of Your Used Vehicle changes or is altered in any manner since Our last inspection, We or Our Partner Buyers shall be entitled to terminate the transaction without further liability to you and shall be entitled to recover from you all sums paid towards the purchase of Your Used Vehicle from you.

2. Your Warranties

2.1 In consideration of the foregoing, you represent and warrant to Us that:-

2.1.1 you are the rightful, registered, legal and beneficial owner of Your Used Vehicle and have the absolute power, right and authority to enter into the arrangements contemplated herein, and your entry into these Carro Services T&C and/or the sale of Your Used Vehicle will not breach any agreement, provision or covenant with any third party;

2.1.2 except as notified by you prior to your Acceptance, Your Used Vehicle is free and clear of all liens, loans and encumbrances;

2.1.3 Your Used Vehicle is not stolen goods, was not obtained fraudulently, has not been used in any illegal activities, involved in any crime, or installed with any illegal parts and/or accessories thereon;

2.1.4 the chassis number, engine number, mileage or odometer of Your Used Vehicle has not been tampered with;

2.1.5 Your Used Vehicle has not undergone any engine replacement or modification without endorsement from the appropriate authorities and in contravention of any applicable laws, directives, instructions, guidelines, procedures, codes, regulations, standard operating procedures (SOP), policies, standards, or rules of any regulatory bodies, authorities, government, court, tribunal or other judicial authority;

2.1.6 Your Used Vehicle is free from any summons, fines, penalties or outstanding parking fees, and We shall not be held responsible or liable for any summons, fines, penalties or outstanding parking fees incurred prior to or at the time of sale of Your Used Vehicle to Us, Our Partner Buyers or purchaser. You shall indemnify and hold Carro harmless in full from and against any and all claim, demand, liability, damage, loss, costs (including legal costs), or expense suffered or incurred by Carro arising out of such summons, fines, penalties, or outstanding parking fees;

2.1.7 Your Used Vehicle is free from any lawsuits, claims, injunctions, investigations, proceedings, legal or any regulatory actions. You shall indemnify and hold Us harmless in full from and against any and all claim, demand, liability, damage, loss, cost (including legal costs), or expense suffered or incurred by Carro arising out of such lawsuits, claims, injunctions, investigations, proceedings, legal, or any regulatory actions;

2.1.8 Your Used Vehicle is roadworthy, fully serviced and comply with all requirements of the Road Transport Department of Malaysia;

2.1.9 you shall promptly inform and disclose to Us any defectiveness and/or condition relating to Your Used Vehicle that is known or should reasonably have been known to you at any time prior to, during, or after the Offer or Bidding Event, and shall continue to keep Us informed of the condition of Your Used Vehicle at all time until Your Used Vehicle is successfully sold and delivered to Our possession. For the avoidance of doubt, "defectiveness" shall include but not limited to major accident, flood, fire, frame damage, total loss, replacement of engine, cut and joint, modification, engine drivetrain, transmission, other major mechanical or electric parts that do not operate (including problems with steering, clutch, suspension or brakes), and "condition" includes, but is not limited to, all information regarding the ownership, history, accident record, financing, or insurance particulars of Your Used Vehicle;

2.1.10 the condition of Your Used Vehicle on the date We receive or take physical possession of Your Used Vehicle is the same as the condition of Your Used Vehicle during the inspection of Your Used vehicle or at the time of publication of the inspection report;

2.1.11 the Transaction Documents and any other documents related to Your Used Vehicle are complete, up-to-date and genuine;

2.1.12 if Your Used Vehicle is subject to any outstanding facility or hire purchase amount with a third party (including a financial institution), whether presently or previously, you shall procure or cause thee-batal slip to be furnished to the relevant authorities;

2.1.13 you have obtained and will continue to maintain all related documentation, insurance, permits or licenses required for Your Used Vehicle, including, but not limited to, those obtained from authorized government officials or pursuant to such applicable laws and requirements, and you shall submit copies of such permits or licenses to Us, where required; and

2.1.14 all information provided by you to Us is true, up-to-date and accurate; and

2.1.15 in relation to Your Used Vehicle's condition, Your Used Vehicle:

(i) has not been affected by fire and/or frame damage;

(ii) has not been involved in major accident;

(iii) has not been involved in a vehicle cloning activity;

(iv) has not been declared as a total loss or BER;

(v) has not been a "cut and join" (kereta potong) or blacklisted by any government authority;

(vi) is not a used government official vehicle; and/or

(vii) has a visible chassis or engine number.

2.1.16 all material conditions of Your Used Vehicle, including, but not limited to any past involvement in a major accident or flood, have been fully and accurately disclosed to Us prior to the Acceptance;

2.1.17 should you wish to retain your Used Vehicles' number plate ("Interchange"), you shall promptly and without delay promptly do all acts and execute all documents whenever requested by Us and the relevant authorities to give effect to the Interchange;

2.1.18 should Your Used Vehicle be an E-hailing vehicle, you shall, prior to selling Your Used Vehicle to Us or Our Partner Buyers, and at your own cost and expense:

(i) revert Your Used Vehicle status back to Private – Individual; and

(ii) complete the necessary inspections and biometric fingerprint authentication with the relevant authorities;

You shall indemnify and hold Us harmless in full from and against any and all claim, demand, damage, expense, loss, liability and/or costs (including legal costs) suffered or incurred by Us as a result of your failure, refusal or delay in complying with the aforesaid obligations.

2.2 If any of Your Warranties (save for Item 2.1.7 of Part B3 of these Carro Services T&C) at any time be found to have been untrue, incorrect, misleading or inaccurate in any respect, then, notwithstanding anything to the contrary herein contained and without prejudice to any of Our other rights and remedies stated herein or under the laws (including institution of legal proceedings against you), We shall have the right to terminate the entire sale transaction of Your Used Vehicle, remove the listing of Your Used Vehicle from the Platform and/or terminate these Carro Services T&C with you. In such event, We shall be entitled to demand a refund from you of the full purchase price remitted by Us, and in exchange, We will return to you the physical possession of Your Used Vehicle and the Transaction Documents delivered and deposited by you to Us.

2.3 If your warranty referred to in Item 2.1.7 of Part B3 of these Carro Services T&C at any time be found to have been untrue, incorrect, misleading or inaccurate in any respect, then, notwithstanding anything to the contrary herein contained and without prejudice to any of Our other rights and remedies stated herein or under the laws (including institution of legal proceedings against you), We shall have the right to terminate the entire sale transaction of Your Used Vehicle, remove the listing of Your Used Vehicle from the Platform or terminate these Carro Services T&C with you. In such event, We shall be entitled to demand a refund from you of the full purchase price remitted by Us. In the event Your Used Vehicle is under the custody of relevant authorities or is transferred into the custody of the relevant authorities, you acknowledge that We are unable to return to you the physical possession, ownership and the Transaction Documents of Your Used Vehicle delivered and deposited by you to Us. Therefore, you acknowledge that We shall not be obliged to return to you the physical possession, ownership and the Transaction Documents of Your Used Vehicle delivered and deposited by you to Us.

2.4 We reserve the right to report you to the relevant authorities if We have proof or reasonably believe that you have engaged in fraudulent or illegal practice and/or activities with regard to Your Used Vehicle, or have undertaken any activities harmful and/or prejudicial to Us during the course of Carro Services.

2.5 If Your Used Vehicle is a e-hailing registered vehicle, you shall, at your own costs and expenses, observe the following procedures to change the classification of Your Used Vehicle:

2.5.1 contact the relevant e-hailing company to request Agensi Pengangkutan Awam Darat (APAD) for the cancellation of e-Hailing Vehicle Permit (EVP);

2.5.2 ensure Your Used Vehicle undergoes B2 and B3 inspection at PUSPAKOM, and complete the ownership transfer and "Tukar Kelas"; and

2.5.3 perform a biometric fingerprint authentication at the nearest JPJ branch.

3. Non-Registration

3.1 In the event the legal ownership of Your Used Vehicle cannot be transferred for any reason whatsoever, We shall be entitled to take any or all of the following actions:-

3.1.1 to demand a refund from you to Us/Our Partner Buyers of the full purchase price remitted by Us/Our Partner Buyers to you and/or such third party for the purpose of purchasing Your Used Vehicle;

3.1.2 to demand payment from you to Us/Our Partner Buyers for any amount deemed necessary by Us and/or perform any action deemed necessary by Us to facilitate the registration and/or the transfer of your Used Vehicle;

3.1.3 in exchange, and provided that your Used Vehicle is not under the custody of relevant authorities or is transferred into the custody of the relevant authorities, We will return to you the physical possession of Your Used Vehicle and the Transaction Documents delivered and deposited by you to Us/Our Partner Buyers. In the event Your Used Vehicle is under the custody of relevant authorities or is transferred into the custody of the relevant authorities, you acknowledge that We are in no position to return to you the physical possession, ownership and the Transaction Documents of Your Used Vehicle delivered and deposited by you to Us. Therefore, you acknowledge that We shall not be obliged to return to you the physical possession, ownership and the Transaction Documents of Your Used Vehicle delivered and deposited by you to Us. Further, you shall not have any claims against Us for the cancellation of the sale of Your Used Vehicle.

4. Other Services

If you require any of Our authorised employee, representative and/or agent to drive Your Used Vehicle as part of the provision of Our Carro Services to facilitate the sale of Your Used Vehicle, you shall authorize and nominate such person to be a driver. You agree that, save for warranties implied by and incapable of exclusion, restriction, or modification under the laws applicable to these Carro Services T&C, neither We nor such authorized person shall be liable for any loss or damage to Your Used Vehicle and any other losses, damages, costs or expenses whatsoever and howsoever caused (including, without limitation, the loss of no-claim bonus in respect of Your Used Vehicle's insurance) unless caused by Our gross negligence, fraud or wilful default. You further agree and acknowledge that, save for warranties implied by and incapable of exclusion, restriction, or modification under the laws applicable to these Carro Services T&C, We and Our employees, representatives and/or agents shall have no responsibility for risk or liability arising from bodily injury, death or property damage due to the negligence of a third party while providing the Carro Services. However, We do not exclude liability for death or personal injury caused by Our gross negligence, fraud or wilful default or any other liability that cannot be excluded or limited by laws applicable to these Carro Services T&C. None of your statutory rights are affected.

PART C : BUYING YOUR NEW VEHICLE OR YOUR AS-IS VEHICLE

If you wish to buy Your New Vehicle or Your As-Is Vehicle from Us via the Platform, you may opt to:-

(a) apply for financing for the purchase via one of Our Partner Financiers; and/or

(b) apply and purchase vehicle insurance via Partner Insurers.

PART C1 : BUYING YOUR NEW VEHICLE FROM US

1. Offer to Purchase Your New Vehicle and Booking Fee

1.1 You shall indicate your Offer to Purchase by selecting Your New Vehicle via the Platform and submitting the requisite information and documents as indicated on the Platform and as We may request from time to time. By placing an Offer to Purchase, you represent and warrant that you have read, understood and accepted the Report published on the Platform accompanying Your New Vehicle. Your further acknowledge that your Offer to Purchase is based on the condition of Your New Vehicle as stated in the Report.

1.2 Upon Our receipt of your Offer to Purchase, you will be provided with a written statement complying with Part I & II Second Schedule Hire-Purchase Act 1967, or a sales order, which shall detail, among other things, your financial obligations pursuant to the Offer to Purchase.

1.3 You shall thereafter make payment of the Booking Fee as indicated on the Platform.

1.4 Your Offer to Purchase shall be deemed accepted only upon Our receipt of the Booking Fee for Your New Vehicle and Our issuance of a receipt acknowledging such receipt.

1.5 Your Offer to Purchase is not transferable.

2. Cancellation of Offer to Purchase

2.1 You are entitled to cancel your Offer to Purchase at any time prior to the payment of the Deposit by providing Us with written notice and you shall not have any claims against Us for such cancellation.

2.2 Upon Our receipt of your written cancellation, We will refund the Booking Fee to you. We reserve the right and shall be entitled (but not obligated) to make Your New Vehicle available to another potential buyer as We deem fit.

3. Payment of Deposit

The Deposit for Your New Vehicle shall be paid as follows, subject to the set-off provisions in Item 4.3 Part B1 or Item 4.3 Part B2:

3.1 In the event you are purchasing Your New Vehicle by cash, you shall pay the Deposit of Your New Vehicle within four (4) days from the payment date of the Booking Fee.

3.2 In the event you are purchasing Your New Vehicle by way of financing, you shall pay the Deposit of Your New Vehicle upon execution of the facility or financing agreement which shall be within four (4) days from the payment date of the Booking Fee.

4. 4-Day Booking Policy

4.1 Upon your payment of the Booking Fee, being not more than one percent (1%) of the purchase price of Your New Vehicle to Us, We shall reserve Your New Vehicle for four (4) days only, commencing from the date of Our receipt of your Booking Fee.

4.2 If you are unable to pay the Deposit within four (4) days from the payment date of the Booking Fee, you shall be deemed to have cancelled your Offer to Purchase. We reserve the right and shall be entitled (but not obligated) to make Your New Vehicle available to another potential buyer as We deem fit.

4.3 We may (but not obligated to) source for the next option available for you ("Next Option"). You shall not be obligated to accept the Next Option. If you refuse the Next Option, We shall refund to you the Booking Fee.

5. Delivery and Completion of Purchase

5.1 Upon Our receipt of the Deposit, the balance purchase price and any other fee payable by you to Us, We shall, on the Delivery Date, ensure that:-

5.1.1 We deliver Your New Vehicle to you;

5.1.2 We execute or provide you with the Transaction Documents relating to transfer of ownership of Your New Vehicle in your favour;

5.1.3 the ownership of Your New Vehicle is duly registered in your name; and

5.1.4 We deliver to you or your financier, as the case may be, the car grant or the vehicle ownership certificate of Your New Vehicle.

5.2 At your choice, physical possession of Your New Vehicle shall be delivered to you at:-

5.2.1 one of Our RX-2; or

5.2.2 your selected location in Malaysia, provided that We shall be entitled to charge a fee in the event your selected location is outside Our Delivery Area. The applicable fee shall be notified to you prior to the delivery and shall be paid to Us before We deliver Your New Vehicle to you.

5.3 You shall sign a Delivery Order upon acceptance of the physical possession of Your New Vehicle, which shall indicate, amongst other things, the mileage of Your New Vehicle. You acknowledge that the risk of damage to and/or loss of Your New Vehicle shall pass or be transferred to you upon the signing off of the Delivery Order.

5.4 You acknowledge and agree that:-

5.4.1 the purchase of Your New Vehicle is on an "as-is" and "willing buyer willing seller" basis;

5.4.2 the Report is solely informational and strictly limited to the scope stated therein, and shall not be relied upon as definite assessment of Your New Vehicle;

5.4.3 you shall have conducted your own due diligence on Your New Vehicle prior to the expiry of the 5-Day Period and have satisfied yourself of the condition and status of Your New Vehicle;

5.4.4 any knowledge about the status and condition of Your New Vehicle by Us is as stated in the Report only, and you shall be responsible for satisfying yourself on any other matters not expressly stated therein; and

5.4.5 you shall be deemed to be irrevocably satisfied with the condition and status of Your New Vehicle upon expiry of the 5-Day Period.

6. 5-Day Test to Own & Return of Your New Vehicle

6.1 You shall be entitled to change your mind and sell back Your New Vehicle to Us within the 5-Day Period, provided the following circumstances are met:-

6.1.1 you notify Us of your decision not later than the last business day prior to the expiry of the 5-Day Period and Your New Vehicle is delivered to Us prior to the expiry of Our business hours on the 5th day. For the avoidance of doubt, the 5-Day Period shall expire at Our closing business hours on the 5th day;

6.1.2 Your New Vehicle shall not have been driven for more than 300 kilometres on the date of refund (calculated from the date of delivery);

6.1.3 Your New Vehicle is free from any damage, destruction (fair wear and tear excepted), illegal installations, mileage tempering, odometer fraud and/or shall not have been declared BER or total loss, "cut and join", or been involved in any minor or major accident, flood, fire, frame damage and shall remain roadworthy;

6.1.4 Your New Vehicle is free from any summons, fines, penalties, lawsuits, claims, investigations, proceedings, legal and/or regulatory actions, outstanding parking fees and/or shall not have been blacklisted. You shall indemnify and hold Carro harmless in full from and against any and all claims, demands, liabilities, damages, losses, costs (including legal costs), and/or expense suffered or incurred by Carro arising out of such summons, fines, penalties, lawsuits, claims, investigations, proceedings, legal and/or regulatory actions, outstanding parking fees and/or blacklisting;

6.1.5 you have not sold, encumbered or granted any right or interest whatsoever over Your New Vehicle to any third party; and

6.1.6 the petrol tank shall contain substantially the same amount of petrol as when Your New Vehicle was delivered to you.

6.2 For avoidance of doubt, We shall not be liable for any costs incurred by you during the 5-Day Period, including but not limited to customizations, upgrades, repair, and/or washing of Your New Vehicle.

6.3 Upon Our receipt of your notification pursuant to Item 6.1.1 of Part C1 of these Carro Services T&C, you shall ensure that Your New Vehicle is available for inspection at any of Our RX-2 within the next two (2) days. In the event We are satisfied that the conditions in Item 6.1 of Part C1 of these Carro Services T&C are met:-

6.3.1 We shall immediately take possession of Your New Vehicle;

6.3.2 you shall immediately execute all necessary Transaction Documents for the transfer of ownership of Your New Vehicle to Us;

6.3.3 you shall immediately notify your Partner Financiers and Partner Insurers of your decision; and

6.3.4 subject to the successful transfer of ownership of Your New Vehicle from you to Us and deduction of all costs, fees, charges and/or expenses charged by third parties including Our Partner Financiers, Partner Insurers and/or the relevant authorities, We shall refund to you the purchase price of Your New Vehicle (less the aforesaid deduction) paid by you to Us after Our receipt of the physical possession of Your New Vehicle and the Transaction Documents.

7. Warranty

7.1 In the event Your New Vehicle possesses a valid warranty provided by its original manufacturer, Carro Certified or Carro Certified Lite shall commence upon the expiry of the original manufacturer's warranty. You acknowledge and agree to the terms and conditions of Carro Certified or Carro Certified Lite.

7.2 You shall surrender Your New Vehicle at any of Our RX-2 for an inspection, at least six (6) months prior to the expiration of its original manufacturer's warranty, in order for Your New Vehicle to be eligible for Carro Certified or Carro Certified Lite, failing which, Carro Certified or Carro Certified Lite shall be considered invalid for Your New Vehicle.

8. Carro After-Sales Service

8.1 Our after-sales service shall exclusively be available at Our RX-3 centre.

8.1.1 It is compulsory to book an appointment in advance prior to surrendering Your New Vehicle for Our after-sales service at Our RX-3 centre.

8.1.2 You shall make the necessary payments either in one lump sum cash payment, by online transfer, by bank draft, or by cheque. For the avoidance of doubt, in the event you use cheque or banker's draft as the payment method, you shall only be able to claim possession of Your New Vehicle upon the cheque's or banker's draft's clearance.

PART C2 : BUYING YOUR AS-IS VEHICLE FROM US

1. Offer to Purchase Your As-Is Vehicle and Booking Fee

1.1. You shall indicate your Offer to Purchase by selecting Your As-Is Vehicle via the Platform and submitting the requisite information and documents as indicated on the Platform and as We may request from time to time. By placing an Offer to Purchase, you represent and warrant that you have read, understood and accepted the Report published on the Platform accompanying Your As-Is Vehicle. You further acknowledge that your Offer to Purchase is based on the "as is" condition of Your As-Is Vehicle as stated in the Report, with no re-conditioning by Us and no warranties, including but not limited to the engine, gearbox, and mileage.

1.2. Upon Our receipt of your Offer to Purchase, you will be provided with a written statement complying with Part I & II Second Schedule Hire-Purchase Act 1967, or a sales order, which shall detail, among other things, your financial obligations pursuant to the Offer to Purchase.

1.3. You shall thereafter make payment of the Booking Fee indicated on the Platform.

1.4. Your Offer to Purchase shall be deemed accepted only upon Our receipt of the Booking Fee for Your As-Is Vehicle and Our issuance of a receipt acknowledging such receipt.

1.5. Your Offer to Purchase is not transferable.

2. Cancellation of Offer to Purchase

2.1. You are entitled to cancel your Offer to Purchase at any time prior to the payment of the Deposit by providing Us with written notice and you shall not have any claims against Us for such cancellation.

2.2. Upon Our receipt of your written cancellation, We will refund the Booking Fee to you. We reserve the right and shall be entitled (but not obligated) to make Your As-Is Vehicle available to another potential buyer.

3. Payment of Deposit

The Deposit for Your As-Is Vehicle shall be paid as follows, subject to the set-off provisions in Item 4.3 Part B1 or Item 4.3 Part B2:

3.1. In the event you are purchasing Your As-Is Vehicle by cash, you shall pay the Deposit of Your As-Is Vehicle within four (4) days from the payment date of the Booking Fee.

3.2. In the event you are purchasing Your As-Is Vehicle by way of financing, you shall pay the Deposit of Your As-Is Vehicle upon execution of the facility or financing agreement which shall be within four (4) days from the payment date of the Booking Fee.

4. 4-Day Booking Policy

4.1. Upon your payment of the Booking Fee, being not more than one percent (1%) of the purchase price of Your As-Is Vehicle to Us, We shall reserve Your As-Is Vehicle for four (4) days only, commencing from the date of Our receipt of your Booking Fee.

4.2. If you are unable to pay the Deposit within four (4) days from the payment date of the Booking Fee, you shall be deemed to have cancelled your Offer to Purchase. We reserve the right and shall be entitled (but not obligated) to make Your As-Is Vehicle available to another potential buyer as We deem fit.

4.3. We may (but not obligated to) source for the next option available for you ("Next Option"). You shall not be obligated to accept the Next Option. If you refuse the Next Option, We shall refund to you the Booking Fee.

5. Delivery and Completion of Purchase

5.1. Upon Our receipt of the Deposit, the balance purchase price, and any other fee payable by you to Us, We shall, on the Delivery Date, ensure that:-

5.1.1. We deliver Your As-Is Vehicle to you;

5.1.2. We execute or provide you with the Transaction Documents relating to transfer of ownership of Your As-Is Vehicle in your favour;

5.1.3. the ownership of Your As-Is Vehicle is duly registered in your name; and

5.1.4. We deliver to you or your financier, as the case may be, the car grant or the vehicle ownership certificate of Your As-Is Vehicle.

5.2. At your choice, physical possession of Your As-Is Vehicle shall be delivered to you at:

5.2.1. one of Our RX-2; or

5.2.2. your selected location in Malaysia, provided that We shall be entitled to charge a fee in the event your selected location is outside Our Delivery Area. The applicable fee shall be notified to you prior to the delivery and shall be paid to Us before We deliver Your As-Is Vehicle to you.

5.3. You shall sign a Delivery Order upon acceptance of the physical possession of Your As-Is Vehicle, which shall indicate, among other things, the "as-is" condition and mileage of Your As-Is Vehicle. You acknowledge that the risk of damage to and/or loss of Your As-Is Vehicle shall pass or be transferred to you upon the signing of the Delivery Order.

5.4. You acknowledge and agree that:-

5.4.1. the purchase of Your As-Is Vehicle is on an "as is" and "willing buyer willing seller" basis;

5.4.2. the Report is solely informational and strictly limited to the scope stated therein, and shall not be relied upon as definite assessment of Your As-Is Vehicle;

5.4.3. there may be potential failures that are internal to the engine, transmission, electrical system or any other components of Your As-Is Vehicle, which may not be evident as at the date of the Report and therefore no implied or expressed warranties or guarantees of any kind are purported to be given by Carro in connection with the Report;

5.4.4. We shall not be liable for any omissions, inaccuracies, failures or negligence in producing the Report, including but not limited to, the condition, status and mileage of Your As-Is Vehicle;

5.4.5. We shall not guarantee that any errors, inaccuracies or omissions will be corrected and shall not be obliged to update the Platform or the Report;

5.4.6. all implied terms and warranties (including but not limited to merchantability, roadworthiness, fitness for purpose etc.) that may arise by implication of law shall be excluded;

5.4.7. all implied terms and warranties under the Sale of Goods Act 1957 (as may be amended from time to time) ("SOGA") shall be excluded pursuant to Section 62 of SOGA;

5.4.8. any knowledge about the status and condition of Your As-Is Vehicle by Us is as stated in the Report only and you shall be responsible for satisfying yourself on any other matters not expressly stated therein;

5.4.9. you have conducted due diligence on Your As-Is Vehicle and are satisfied of the condition and status of Your As-Is Vehicle;

5.4.10. prior to taking possession of Your As-Is Vehicle, you have inspected Your As-Is Vehicle and are satisfied with the condition and status of Your As-Is Vehicle; and

5.4.11. upon taking possession of Your As-Is Vehicle, you shall be deemed to be irrevocably satisfied with the condition and status of Your As-Is Vehicle and you shall have no claims or demands whatsoever against Us.

PART C3 : GENERAL TERMS ON YOUR PURCHASE OF YOUR NEW VEHICLE OR YOUR AS-IS VEHICLE

1. Test Drive

Any test drive of Your New Vehicle or Your As-Is Vehicle shall be subject to these Carro Services T&C and any additional terms and conditions that is imposed by Our respective RX-2 outlets that made known to you prior to the test drive.

1.1 Qualification: Test drive is subject to you satisfying Our eligibility criteria determined from time to time, including, but not limited to, holding a valid Malaysia drivers' license appropriate for Your New Vehicle or Your As-Is Vehicle to be test driven, and possessing a Malaysian identity card or passport, whichever is applicable. You represent and warrant that you have the necessary licenses and are fit and proper to conduct the test drive.

1.2 Availability: Test drive is subject to availability of Your New Vehicle or Your As-Is Vehicle and Our schedule. Notwithstanding this, We reserve the right to withdraw the test drive, for whatsoever reason and without any liability to you for doing so.

1.3 Test Drive: You may test drive Your New Vehicle or Your As-Is Vehicle for a continuous period not exceeding thirty (30) minutes, or only within the specified time provided by Us, along route We may designate from time to time. You shall be accompanied by Our dedicated staff and shall exercise due care and caution at all times. The starting point and ending point of the Test Drive shall be the same location unless otherwise agreed by Us. You shall only use the test drive for evaluation of Your New Vehicle or Your As-Is Vehicle. You shall be responsible for all toll fees, parking fees, summons and/or fines arising from the Test Drive. You shall indemnify and hold Carro harmless from and against any and all claims, demands, liabilities, damages, losses, costs (including legal costs), and/or expense suffered or incurred by Us arising out of such toll fees, parking fees, summons and/or fines. In relation to toll fees, parking fees, summons and/or fines, We reserve the right to make prior payment and shall be entitled to recover the same from you.

1.4 Risk: You shall be liable for any loss or damage to Your New Vehicle or Your As-Is Vehicle, including any injury or death to Our dedicated staff, any third party and/or any person as a consequence of your test drive (including risks, dangers, hazards and/or damages arising out of minor fender bender, collision with non-moving objects and/or major accidents) due to your act, omission, default, negligence and/or inaction and your undertake to make good such loss, damage and/or injury at your own cost and expense to Our satisfaction.

1.5 Ownership: The ownership of Your New Vehicle or Your As-Is Vehicle shall remain with Us at all times and you shall not, without Our prior written consent, offer to sell, assign, lease, mortgage, charge, encumber and/or part with possession or otherwise deal with Your New Vehicle or Your As-Is Vehicle nor create or allow any lien over Your New Vehicle or Your As-Is Vehicle.

1.6 Condition: Your New Vehicle or Your As-Is Vehicle should be returned to Us in the same condition as when it was collected by or delivered to you, save for fair and reasonable consumption of fuel. No changes (including any repair) shall be made to Your New Vehicle or Your As-Is Vehicle, and no accessories and/or parts are to be removed.

1.7 Your Undertaking: During the test drive, you shall comply with all related road traffic acts and/or other applicable legislations. You authorize Us to provide information relating to you (including your personal data) in response to any request by the police and/or any other relevant authorities for purposes and/or reasons relating to your test drive.

1.8 Termination of Test Drive or Post Test Drive: In the event of any non-compliance of the terms herein, any applicable laws, regulations and/or any misconduct by you, We shall be entitled to terminate the test drive immediately and/or take such other actions as We deem proportionate to the breach or the misconduct, including barring you from future test drive with Us.

2. Dealings with Our Partners (Partner Financiers & Partner Insurers)

2.1 We seek to provide you a hassle-free and convenient route to vehicle ownership and have thus identified various Partners to supplement Carro Services. Although We may recommend their services and/or products to you, you are not obliged to engage with them. As such, any dealings you may have with them are at your independent choice and risk.

2.2 Further, your engagement with Our Partners and/or acceptance of their services and/or products may be subject to further terms and conditions as may be agreed between you and Our Partners and We do not have any authority to interfere on the same.

2.3 We shall not be held liable for any commitments made by Our Partners and any costs and/or expenses you incur (including but not limited to processing fees, deposits), loss and/or damages that may arise from Our Partner's failure to honour such commitments (including but not limited to deposits with and processing fees charged by vehicle insurer and financier), except those warranties which are implied by and incapable of exclusion, restriction and/or modification under the laws applicable to these Carro Services T&C.

3. Application for Financing and Insurance (if any)

3.1 You authorize Us to provide information relating to you (including your personal data) to Our Partner Financiers and Partner Insurers for the purpose of Our Partner Financiers and Partner Insurers offering you a financing facility and insurance for the purchase of Your New Vehicle or Your As-Is Vehicle.

3.2 Your eligibility for such financing and vehicle insurance is subject to Carro Services T&C and any additional terms and conditions imposed by Our Partner Financiers and Partner Insurers which would be made available to you from time to time.

4. Limitations of Liability

4.1 Your use of the Platform is at your sole risk. We disclaim any express or implied warranties of accuracy, timeliness, currentness, completeness, non-infringement, fitness for purpose, merchantability or applicability of the Platform for any purpose, except those warranties which are implied by and incapable of exclusion, restriction and/or modification under the laws applicable to these Carro Services T&C.

4.2 We shall not be liable to you in the following circumstances:-

4.2.1 any breach of and/or non-adherence of these Carro Services T&C and/or any applicable directives, instructions, laws, guidelines, procedures, codes, principles, regulations, standard operating procedures (SOP), policies, standards and/or rules by you and/or any other third party;

4.2.2 any omissions, inaccuracies, failures or negligence on Our part in producing the Report;

4.2.3 any claims or demands against Us regarding Your New Vehicle or Your As-Is Vehicle, as you have conducted your own due diligence on Your New Vehicle or Your As-Is Vehicle and are satisfied with its condition and status upon taking possession;

4.2.4 any fines, summons, fees or any claims arising from Your New Vehicle or Your As-Is Vehicle from the Delivery Date;

4.2.5 any act, omission, default, negligence and/or breach by you and/or any other third party;

4.2.6 when We adhere to the applicable directives, instructions, laws, guidelines, procedures, codes, principles, regulations, standard operating procedures (SOP), policies, standards and/or rules of any regulatory bodies, authorities, government, court, tribunal and/or other judicial authority; and/or

4.2.7 when any Force Majeure Event occurs.

4.3 Further, We shall not be liable to you for any: (a) indirect, incidental, consequential, punitive or special damages whatsoever; or (b) loss of profits, loss of business, loss of opportunity or loss of goodwill, arising out of or in connection with these Carro Services T&C.

4.4 We do not however exclude liability that cannot be excluded or limited by laws applicable to these Carro Services T&C. None of your statutory rights are affected.

4.5 Without prejudice to the generality of the foregoing, Our entire aggregate liability for all claims made in respect of or in connection with these Carro Services T&C, howsoever arising, shall in no circumstances exceed the amount equivalent to (i) the Offer Price or Acceptance Price or (ii) the purchase price of Your New Vehicle or Your As-Is Vehicle, whichever is lower PROVIDED that Our said liability shall be reduced to the extent that the same shall be caused or contributed to by any act, omission, misconduct, default or breach of Our Partners, Partner Buyers and/or you. If you can make claims from your insurance company(ies), then you should do so. Our liability to you shall also be reduced to the extent of your claims from such insurance company(ies).

5. Indemnity and Waiver

5.1 You shall indemnify and keep Us and Our holding company, related company, parent company, subsidiary, associate and/or any entity directly or indirectly affiliated with Our company from time to time, and/or Our individuals, employees, officers, subcontractors and/or agents as We may duly appoint as Our representatives fully indemnified against all actions, claims, proceedings, demands, losses, damage, costs and/or expenses (including legal costs on an indemnity basis) which We may sustain, incur or pay arising from or in connection with:-

5.1.1 your act, omission, breach, default, negligence and/or misconduct;

5.1.2 any omissions, inaccuracies, failures, or negligence on Our part in producing the Report. You waive any claims, demands, or actions arising out of or in connection with such omissions, inaccuracies, failures, or negligence;

5.1.3 any issues arising out of Your Used Vehicle or Your New Vehicle or Your As-Is Vehicle;

5.1.4 any issues arising out of Your As-Is Vehicle, including but not limited to its condition, status, or mileage. You confirm that you have conducted your own due diligence regarding the condition and status of Your As-Is Vehicle and are satisfied with such condition and status upon taking possession. As such, you waive any claims or demands against Us concerning the aforementioned aspects of Your As-Is Vehicle; and

5.1.5 any breach or non-observance by you of any of the obligations, provisions, representations and/or warranties under these Carro Services T&C.

6. Platform

6.1 We shall not warrant that the functions contained in the Platform will be uninterrupted, error-free, that defects will be corrected and/or that the Platform will be free of viruses and/or other harmful components.

6.2 In the event of disruptions, delays, failures and/or technological difficulties occurring on the Platform, We reserve the right to use alternative methods to perform the bid and/or accept the bid. All bids shall be kept valid for Acceptance.

6.3 You agree and acknowledge that the use of alternative methods to accept the bid shall be valid and these Carro Services T&C shall be binding.

6.4 The copyright, trademark, patent, database rights, trade secrets, any other intellectual property rights and/or other proprietary rights on the Platform shall remain Our property.

7. GENERAL

7.1 Where any tax is applicable to these Carro Services, We shall be entitled to charge or deduct such amount of tax payable to Us from you.

7.2 We shall not be liable to you for any breach, hindrance and/or delay in Our performance of these Carro Services T&C attributable to any cause beyond Our control, including without limitation to:-

(a) acts of God or natural catastrophe including but not limited to earthquakes, cyclone, storm, fire, explosion, flood, landslide, subsidence, lightning, exceptionally inclement weather, pandemic and/or epidemic;

(b) war or threat of war (declared or undeclared), invasion, act of a foreign enemy, hostilities between nations, civil insurrection, militarily usurped power, act of public enemy, sabotage, malicious damage, terrorism and/or civil unrest;

(c) failure or shortage of power supplies, telecommunication, utility, strike, lockout, labour controversy and/or other industrial action or disturbance;

(d) trade restriction or disruption, imposition of new governmental regulations, orders and/or laws that substantially hinder or prevent Our performance;

(e) confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint and/or damage to property by or under the order of any government authority; and/or

(f) any act, omission, negligence, default, misconduct and/or breach of any third party.

(Each a "Force Majeure Event").

In the circumstance that a Force Majeure Event lasts for more than seven (7) days, We shall (but not obliged to) terminate the sale of Your Used Vehicle, or the purchase Your New Vehicle or Your As-Is Vehicle by written notice and without any liability to you.

7.3 We have the right to terminate the sale of Your Used Vehicle, or the purchase Your New Vehicle or Your As-Is Vehicle at any time in the event of the following:-

7.3.1 you are found or suspected to be engaged in activities that are malicious, fraudulent, unethical, immoral, illegal, improper and/or in bad faith;

7.3.2 your conduct being detrimental to Our business interests;

7.3.3 your breach of any applicable laws and regulations;

7.3.4 your breach of any third-party rights;

7.3.5 your breach of any provisions herein; and/or

7.3.6 such other basis as We may deem fit.

7.4 Upon termination of the sale of Your Used Vehicle, or the purchase Your New Vehicle or Your As-Is Vehicle and without prejudice to any of Our other rights and remedies stated herein, We shall be entitled to:-

7.4.1 claim from you for all liabilities, losses and/or damages (including all solicitors' fees and expenses) suffered by Us;

7.4.2 obtain injunctive relief to prevent your breach or to otherwise enforce the terms herein; and

7.4.3 pursue any other right(s) remedy(ies) available at law or in equity.

7.5 We may assign or novate Our rights and obligations under the terms herein to another entity. You shall not assign your rights and obligations under the terms herein to another person or entity without Our prior written approval.

7.6 Neither Our failure nor delay enforcing any right, power or privilege under these terms, nor the giving of any time or indulgence, shall constitute a waiver of any of Our rights, powers or privileges under these Carro Services T&C, nor shall it prejudice Our rights, powers or privileges on any subsequent occasion. A waiver by Us of any of your defaults does not waive subsequent defaults of the same or different kind.

7.7 If any provision of the terms herein is held to be void, invalid and/or unenforceable whole or in part by any judicial or other competent authority, such provision shall be deemed to be deleted from these Carro Services T&C and all other provisions of the terms herein will remain in full force and effect and will not in any way be impaired.

7.8 The terms are governed by the laws of Malaysia. You agree to submit all disputes to the exclusive jurisdiction of the courts of Malaysia.

PART D : DEFINITIONS

Updated: 18th December 2025

TERMS OF USE

"We", "Us" and "Our" mean Carro Retail Sdn. Bhd. and our parent companies, holding companies, subsidiaries, associated and/or related companies.

These T&C set out the terms and conditions which govern Our Carro Services. Please read these Carro Services T&C carefully as they affect your rights and liabilities when opting for Carro Services. Your unequivocal acceptance is indicated by selecting the applicable parts of these Carro Services T&C. These Carro Services T&C shall be read together with all other documents presented to and/or executed by you.

Note: You are entering into a legally binding agreement.

PART A: YOUR PERSONAL DATA

YOUR PERSONAL DATA

You agree to comply with all data protection provisions including, without limitation, the Personal Data Protection Act 2010, its subsidiary legislation and any other applicable legislation relating to data protection. In this regard, you consent to the processing of your personal data (as defined in the Personal Data Protection Act 2010) by Us in accordance with the provisions of the Privacy Notice https://carro.co/my/en/terms#privacy-notice and for such purposes as may be necessary for the provision of Carro Services or as may be stipulated in these Carro Services T&C and the Privacy Notice. We reserves the right to modify, update and/or amend the Privacy Notice at any time. It shall be your responsibility to monitor for such modification, updates and/or amendments. Your use and continued use of the Carro Services following the modification, updates and/or amendments will constitute your unequivocal acceptance thereof.

CREDIT CHECKS

You authorize and give full consent to Us to conduct credit check, trade check and/or other check(s) on you and/or Your Used Vehicle as We deem fit, including, but not limited to, checking with registered credit bureau and/or any reporting agency(ies) under the Credit Reporting Agencies Act 2010 for the purpose of assessing your creditworthiness (such as CTOS Data Systems Sdn. Bhd., Central Credit Reference Information System, Experian Information Services (Malaysia) Sdn. Bhd. and Financial Information Services Sdn. Bhd.). This authorization extends at any time while you have a relationship with Us or while any dues remain unpaid and outstanding with Us. You agree to execute all necessary consent forms and/or to provide any additional documents for such credit checks. You understand and agree that any information given by you, including personal data collected or held by Us (whether obtained through the Platform, your previous or current transactions with Us or otherwise obtained) may be processed, held, used and/or disclosed to any relevant credit bureau, reporting agency and/or credit checking officer as We deem necessary, particularly in the event of any non-compliance on your part, without any liability and prior notice to you.

PART B: BUYING YOUR NEW VEHICLE

You may buy the Vehicle from Us via the Platform. To facilitate the purchase of the Vehicle, you may opt to:-

(a) apply for financing for the purchase via one of Our Partner Financiers; and/or

(b) apply and purchase vehicle insurance via Partner Insurers.

PART B1: BUYING YOUR NEW VEHICLE FROM US

1. Test Drive. Any test drive of the Vehicle is subject to Carro Services T&C and any additional terms and conditions that is imposed by Our respective RX-2 outlets that made known to you prior to the test drive.

1.1. Qualification: Test drive is subject to you satisfying Our eligibility criteria determined from time to time, including, but not limited to, holding a valid Malaysia drivers' license appropriate for the Vehicle to be test driven, and possessing a Malaysian identity card or passport, whichever is applicable. You represent and warrant that you have the necessary licenses and are fit and proper to conduct the test drive.

1.2. Availability: Test drive is subject to availability of the Vehicle and Our schedule. Notwithstanding this, We reserve the right to withdraw the test drive, for whatsoever reason and without any liability to you for doing so.

1.3. Test Drive: You may test drive the Vehicle for a continuous period not exceeding thirty (30) minutes, or only within the specified time provided by Us, along route We may designate from time to time. You shall be accompanied by Our dedicated staff and shall exercise due care and caution at all times. The starting point and ending point of the Test Drive shall be the same location unless otherwise agreed by Us. You shall only use the test drive for evaluation of the Vehicle. You shall be responsible for all toll fees, parking fees, summons and/or fines arising from the Test Drive. You shall indemnify and hold Carro harmless from and against any and all claims, demands, liabilities, damages, losses, costs (including legal costs), and/or expense suffered or incurred by Us arising out of such toll fees, parking fees, summons and/or fines. In relation to toll fees, parking fees, summons and/or fines, We reserve the right to make prior payment and shall be entitled to recover the same from you.

1.4. Risk: You shall be liable for any loss or damage to the Vehicle, including any injury or death to Our dedicated staff, any third party and/or any person as a consequence of your test drive (including risks, dangers, hazards and/or damages arising out of minor fender bender, collision with non-moving objects and/or major accidents) due to your act, omission, default, negligence and/or inaction and your undertake to make good such loss, damage and/or injury at your own cost and expense to Our satisfaction.

1.5. Ownership: The ownership of the Vehicle shall remain with Us at all times and you shall not, without Our prior written consent, offer to sell, assign, lease, mortgage, charge, encumber and/or part with possession or otherwise deal with the Vehicle nor create or allow any lien over the Vehicle.

1.6. Condition: The Vehicle should be returned to Us in the same condition as when it was collected by or delivered to you, save for fair and reasonable consumption of fuel. No changes (including any repair) shall be made to the Vehicle, and no accessories and/or parts are to be removed.

1.7. Your Undertaking: During the test drive, you shall comply with all related road traffic acts and/or other applicable legislations. You authorize Us to provide information relating to you (including your personal data) in response to any request by the police and/or any other relevant authorities for purposes and/or reasons relating to your test drive.

1.8. Termination of Test Drive or Post Test Drive: In the event of any non-compliance of the terms herein, any applicable laws, regulations and/or any misconduct by you, We shall be entitled to terminate the test drive immediately and/or take such other actions as We deem proportionate to the breach or the misconduct, including barring you from future test drive with Us.

2. Offer to Purchase the Vehicle and Booking Fee

2.1. You shall indicate your Offer to Purchase by selecting the Vehicle in the Platform and submitting the requisite information and documents indicated on the Platform and requested by Us from time to time. By placing an Offer to Purchase, you represent and warrant that you have read, understood and accepted the Report published on the Platform accompanying the Vehicle.

2.2. Upon Our receipt of your Offer to Purchase, you will be provided with a sales order detailing among others, particulars relating to your financial obligations pursuant to the Offer to Purchase.

2.3. You shall thereafter make payment of the Booking Fee indicated on the Platform.

2.4. Your Offer to Purchase shall be deemed accepted only upon Our receipt of the Booking Fee for the Vehicle and Our issuance of a receipt acknowledging the receipt of the Booking Fee.

2.5. Your Offer to Purchase and the Booking Fee is not transferable whether to another person(s) or for the purchase of a different vehicle and shall only be utilised towards the purchase price.

3. Cancellation of Offer to Purchase

3.1. You are entitled to cancel your Offer to Purchase at any time prior to the payment of the Deposit by writing to Us and you shall not have any claims against Us for the cancellation of your Offer to Purchase.

3.2. Upon Our receipt of your written cancellation, We will refund the Booking Fee to you. We reserve the right and shall be entitled (but not obligated) to make the Vehicle available to another potential buyer.

4. Application for Financing and Insurance (if any)

4.1. You authorize Us to provide information relating to you (including your personal data) to Our Partner Financiers and Partner Insurers for the purpose of Our Partner Financiers and Partner Insurers offering you a financing facility and insurance for the purchase of the Vehicle.

4.2. Your eligibility for such financing and vehicle insurance is subject to Carro Services T&C and any additional terms and conditions imposed by Our Partner Financiers and Partner Insurers which would be made available to you from time to time.

5. Payment of Deposit

5.1. In the event you are purchasing the Vehicle by cash, you shall pay the Deposit of the Vehicle within the timeline provided by Us.

5.2. In the event you are purchasing the Vehicle by way of financing, you shall pay the Deposit of the Vehicle upon execution of the facility or financing agreement which shall be within the validity period of the letter of undertaking by the financier.

5.3. Should you fail to pay the Deposit after your loan to purchase the Vehicle has been approved by the financier, the Booking Fee will be forfeited whereby you shall not have any claims against Us for the same. Nevertheless, if you fail to pay the Deposit due to loan rejection from the financier, the Booking Fee will be refunded to you.

6. Payment of Balance Purchase Price

6.1. If the Vehicle is available for collection and you have not paid the balance purchase price (purchase price less booking fee and loan sum, if any) timely and the delay is through no fault of Carro, Carro shall have the right to:

6.1.1. demand your fulfilment of the purchase and payment of the statutory interest rate over the purchase price over the period you are in default; or

6.1.2. cancel the purchase of the Vehicle, whereupon, Carro shall be entitled to forfeit the Deposit and you shall not have any claims against Carro for the same.

7. Completion of Purchase

7.1. Upon Our receipt of the Deposit, the balance purchase price and such other fee payable (if any) in full by you to Us, We shall on the Collection Date, ensure that:-

7.1.1. We execute or provide you with the documents relating to transfer of ownership of the Vehicle in your favour;

7.1.2. the ownership of the Vehicle is duly registered unto your name; and

7.1.3. deliver to you or your financier, as the case may be, the car grant or the vehicle ownership certificate of the Vehicle.

7.2. You shall collect the physical possession of the Vehicle at one of Our RX-2. Upon acceptance of the physical possession of the Vehicle, you shall sign a form which shall indicate your acceptance of the Vehicle. You acknowledge that the risk of damage to and/or loss of the Vehicle shall pass or be transferred to you upon the signing off of the said form.

7.3. You acknowledge and agree that:-

7.3.1. You have inspected the Vehicle upon collection of the Vehicle. Acceptance of the Vehicle shall be deemed confirmation that the Vehicle conforms to the agreed specifications and is free from defects;

7.3.2. The collection dates quoted by Carro are best estimates only. In no event Carro will be liable for increased cost, loss of profits or goodwill or any other special, incidental or consequential damages due to late availability of the Vehicle.

7.3.3. Save and except for any guarantee and warranty to be provided by the manufacturer of the Vehicle (to whom you should seek recourse from) or where the guarantee or warranty is specifically mentioned in the warranty booklet for any losses suffered as a result of breach or negligence solely on the part of Carro, Carro shall not be held responsible for any defects in, or losses or damages whatsoever arising from or in connection with the Vehicle delivered to you; and

7.3.4. Should there be any defect and/or issues detected on the Vehicle, you may inform the same to Carro, in which Carro will assist you in liaising with the manufacturer in correcting the defect;

7.3.5. Upon taking possession of the Vehicle, you shall be deemed to be satisfied with the condition and status of the Vehicle and you shall have no claims or demands whatsoever against Carro.

7.4. Although Carro shall use its best endeavours to obtain the Vehicle from the relevant parties, Carro disclaims all its liabilities and shall not be held responsible for any loss suffered by you monetary or otherwise, as a result of the unavailability of the Vehicle ordered for purchase.

8. Manufacturer's Warranty

8.1. The Vehicle is supplied with a warranty issued by the manufacturer or its authorised distributor.

8.2. Any claim relating to manufacturing defects, mechanical issues, or warranty coverage must be referred directly to the manufacturer or the manufacturer's authorised service centre.

8.3. Carro does not provide any separate warranty or guarantee beyond what is provided by the manufacturer.

PART B2: GENERAL TERMS ON YOUR PURCHASE OF A VEHICLE

1. Dealings with Our Partners (Partner Financiers & Partner Insurers)

1.1 We have identified various Partners to supplement Carro Services. Although We may recommend their services and/or products to you, you are not obliged to engage with them. As such, any dealings you may have with them are at your independent choice and risk.

1.2 Further, your engagement with Our Partners and/or acceptance of their services and/or products may be subject to further terms and conditions as may be agreed between you and Our Partners and We do not have any authority to interfere on the same.

1.3 We shall not be held liable for any commitments made by Our Partners and any costs and/or expenses you incur (including but not limited to processing fees, deposits), loss and/or damages that may arise from Our Partner's failure to honour such commitments (including but not limited to deposits with and processing fees charged by vehicle insurer and financier), except those warranties which are implied by and incapable of exclusion, restriction and/or modification under the laws applicable to these Carro Services T&C.

2. Limitations of Liability and Waiver

2.1. Your use of the Platform is at your sole risk. We disclaim any express or implied warranties of accuracy, timeliness, currentness, completeness, non-infringement, fitness for purpose, merchantability or applicability of the Platform for any purpose, except those warranties which are implied by and incapable of exclusion, restriction and/or modification under the laws applicable to these Carro Services T&C.

2.2. We shall not be liable to you in the following circumstances:-

2.2.1. any breach of and/or non-adherence of these Carro Services T&C and/or any applicable directives, instructions, laws, guidelines, procedures, codes, principles, regulations, standard operating procedures (SOP), policies, standards and/or rules by you and/or any other third party;

2.2.2. any claims or demands against Us regarding the Vehicle as Carro is not the manufacturer of the Vehicle;

2.2.3. any fines, summons, fees or any claims arising from the Vehicle from the Collection Date;

2.2.4. any act, omission, default, negligence and/or breach by you and/or any other third party;

2.2.5. when We adhere to the applicable directives, instructions, laws, guidelines, procedures, codes, principles, regulations, standard operating procedures (SOP), policies, standards and/or rules of any regulatory bodies, authorities, government, court, tribunal and/or other judicial authority; or

2.2.6. when any Force Majeure Event occurs.

2.3. Further, We shall not be liable to you for any: (a) indirect, incidental, consequential, punitive or special damages whatsoever; or (b) loss of profits, loss of business, loss of opportunity or loss of goodwill, arising out of or in connection with these Carro Services T&C.

2.4. We do not however exclude liability that cannot be excluded or limited by laws applicable to these Carro Services T&C. None of your statutory rights are affected.

2.5. Without prejudice to the generality of the foregoing, Our entire aggregate liability for all claims made in respect of or in connection with these Carro Services T&C, howsoever arising, shall in no circumstances exceed the amount equivalent to the purchase price of the Vehicle, PROVIDED that Our said liability shall be reduced to the extent that the same shall be caused or contributed to by any act, omission, misconduct, default or breach of Our Partners and/or you. If you can make claims from your insurance company(ies), then you should do so. Our liability to you shall also be reduced to the extent of your claims from such insurance company(ies).

3. Indemnity and Waiver

3.1. You shall indemnify and keep Us and Our holding company, related company, parent company, subsidiary, associate and/or any entity directly or indirectly affiliated with Our company from time to time and/or Our individuals, employees, officers, subcontractors and/or agents as We may duly appoint as Our representatives fully indemnified against all actions, claims, proceedings, demands, losses, damage, costs and/or expenses (including legal costs on an indemnity basis) which We may sustain, incur or pay arising from or in connection with:-

3.1.1. your act, omission, breach, default, negligence and/or misconduct;

3.1.2. any issues arising out of the Vehicle, including but not limited to its condition, status, or mileage. You confirm that you have conducted your own due diligence regarding the condition and status of the Vehicle and are satisfied with such condition and status upon taking possession. As such, you waive any claims or demands against Us concerning the aforementioned aspects of the Vehicle and you hereby agree that you shall refer to the manufacturer for any defect and/or issue on the Vehicle; and

3.1.3. any breach or non-observance by you of any of the obligations, provisions, representations and/or warranties under these Carro Services T&C.

4. Platform

4.1. We shall not warrant that the functions contained in the Platform will be uninterrupted, error-free, that defects will be corrected and/or that the Platform will be free of viruses and/or other harmful components.

4.2. The copyright, trademark, patent, database rights, trade secrets, any other intellectual property rights and/or other proprietary rights on the Platform shall remain Our property.

5. General

5.1. Where any tax is applicable to these Carro Services, We shall be entitled to charge or deduct such amount of tax payable to Us from you.

5.2. We shall not be liable to you for any breach, hindrance and/or delay in Our performance of these Carro Services T&C attributable to any cause beyond Our control, including without limitation to:

5.2.1. acts of God or natural catastrophe including but not limited to earthquakes, cyclone, storm, fire, explosion, flood, landslide, subsidence, lightning, exceptionally inclement weather, pandemic and/or epidemic;

5.2.2. war or threat of war (declared or undeclared), invasion, act of a foreign enemy, hostilities between nations, civil insurrection, militarily usurped power, act of public enemy, sabotage, malicious damage, terrorism and/or civil unrest;

5.2.3. failure or shortage of power supplies, telecommunication, utility, strike, lockout, labour controversy and/or other industrial action or disturbance;

5.2.4. trade restriction or disruption, imposition of new governmental regulations, orders and/or laws that substantially hinder or prevent Our performance;

5.2.5. manufacturer-initiated recall, confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint and/or damage to property by or under the order of any government authority; and/or

5.2.6. any act, omission, negligence, default, misconduct and/or breach of any third party (each a "Force Majeure Event").

In the circumstance that a Force Majeure Event lasts for more than seven (7) days, We shall (but not obliged to) terminate the sale and/or purchase of the Vehicle by written notice and without any liability to you.

5.3. In the event of a manufacturer-initiated recall, service campaign, or safety-related notice issued by the manufacturer or its authorised distributor or legal authority in Malaysia, you agree that:

5.3.1. to comply with all recall instructions and shall present the Vehicle at the manufacturer's authorised service centre as directed at your own cost and expense;

5.3.2. Carro is not liable for any damages, losses, or inconvenience arising from the manufacturer recalls, delay in parts availability or repair schedules related to recalls and/or temporary unavailability of the Vehicle use during recall-related repairs; and

5.3.3. the manufacturer is solely responsible for determining the scope, remedy, and costs (if any) associated with the recall, in accordance with the manufacturer's warranty and Vehicle Type Approval (VTA) regulations issued by the Malaysian Road Transport Department (JPJ) and Ministry of Transport.

5.4. We have the right to terminate the sale and/or purchase of the Vehicle at any time in the event of the following:-

5.4.1. you are found or suspected to be engaged in activities that are malicious, fraudulent, unethical, immoral, illegal, improper and/or in bad faith in relation to the Vehicle;

5.4.2. your conduct being detrimental to Our business interests;

5.4.3. your breach of any applicable laws and regulations;

5.4.4. your breach of any third-party rights;

5.4.5. your breach of any provisions herein; and/or

5.4.6. such other basis as We may deem fit.

5.5. Upon termination of the sale and/or purchase of the Vehicle and without prejudice to any of Our other rights and remedies stated herein, We shall be entitled to:-

5.5.1. claim from you for all liabilities, losses and/or damages (including all solicitors' fees and expenses) suffered by Us;

5.5.2. obtain injunctive relief to prevent your breach or to otherwise enforce the terms herein; and

5.5.3. pursue any other right(s) remedy(ies) available at law or in equity.

5.6. We may assign or novate Our rights and obligations under the terms herein to another entity. You shall not assign your rights and obligations under the terms herein to another person or entity without Our prior written approval.

5.7. Neither Our failure nor delay enforcing any right, power or privilege under these terms, nor the giving of any time or indulgence, shall constitute a waiver of any of Our rights, powers or privileges under these Carro Services T&C, nor shall it prejudice Our rights, powers or privileges on any subsequent occasion. A waiver by Us of any of your defaults does not waive subsequent defaults of the same or different kind.

5.8. If any provision of the terms herein is held to be void, invalid and/or unenforceable whole or in part by any judicial or other competent authority, such provision shall be deemed to be deleted from these Carro Services T&C and all other provisions of the terms herein will remain in full force and effect and will not in any way be impaired.

5.9. Carro reserves the right to amend, delete or alter any of the terms and conditions herein stated as it may in its absolute discretion deem expedient.

5.10. These terms, together with the Sales Order and any attached schedules shall constitute the entire agreement between Carro and you in relation to the sale of the Vehicle.

5.11. The terms are governed by the laws of Malaysia. You agree to submit all disputes to the exclusive jurisdiction of the courts of Malaysia.

PART C: DEFINITIONS

Updated: 18th December 2025

NOTIS PRIVASI

"Kami" bermaksud Carro Technology Sdn. Bhd., Carro Digital Sdn. Bhd., Carro Care Malaysia Sdn. Bhd. dan syarikat induk, anak syarikat, syarikat-syarikat bersekutu dan/atau yang berkaitan dengan mereka.

1. PENDAHULUAN

1.1. Kami prihatin dan komited terhadap perlindungan data peribadi anda dan privasi anda. Notis Privasi ini menjelaskan bagaimana Kami memproses data anda dari pengumpulan, penggunaan, perkongsian, pelupusan dan langkah-langkah keselamatan Kami bagi memastikan bahawa data peribadi anda dilindungi.

1.2. Oleh itu, selaras dengan Akta Perlindungan Data Peribadi 2010 dan peraturan-peraturannya serta pindaannya ("PDPA"), Notis Privasi ini terpakai kepada mana-mana individu yang menyediakan data peribadi kepada Kami atau data peribadi yang dikumpul, digunakan atau diproses oleh dan/atau didedahkan kepada Kami berkaitan dengan Tujuan tersebut.

2. COOKIE / TEKNOLOGI PENJEJAKAN

Laman web ini mungkin menggunakan cookie dan teknologi penjejakan lain bergantung kepada ciri-ciri yang ditawarkan. Cookie dan teknologi penjejakan ini berguna untuk mengumpul maklumat seperti jenis browser dan sistem pengoperasian, menjejaki jumlah pengunjung ke laman tersebut, dan memahami cara pengunjung menggunakan laman tersebut. Cookie juga boleh membantu menyesuaikan laman tersebut untuk pengunjung. Cookie yang digunakan dalam laman web ini tidak akan mengenal pasti alamat IP dan pengguna individu.

3. PENGUMPULAN DATA PERIBADI

3.1. Bagi kami menyediakan anda dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan dari semasa ke semasa (sama ada oleh Kami atau dalam kerjasama dengan Rakan Kongsi Kami) ("Produk-Produk dan/atau Perkhidmatan-Perkhidmatan") dan untuk membolehkan Kami beroperasi dalam keadaan yang efisien dan berkesan, Kami mungkin telah mengumpul, memproses dan menyimpan atau akan perlu mengumpul, memproses dan menyimpan data peribadi yang relevan daripada anda sama ada secara manual atau melalui Platfom dalam urus niaga semasa atau akan datang anda dengan Kami, syarikat induk kami, anak syarikat-anak syarikat kami, syarikat- syarikat sekutu, syarikat yang berhubungan dengan kami, rakan kongsi dan rakan kolaborasi Kami termasuklah semua pemegang saham, pengarah, pekerja, pembekal, kontraktor, dan/atau orang yang dibenarkan oleh mereka (secara kolektif, "Rakan Kongsi Kami").

3.2. Data peribadi yang dikumpul dan diproses oleh Kami dan/atau Rakan Kongsi Kami adalah termasuk tetapi tidak terhad kepada yang berikut:

3.2.1. nama, umur, jantina, bangsa, asal etnik, jawatan, nama syarikat dan perniagaan anda, butiran akaun bank, butiran kad kredit, dan butiran hubungan termasuk nombor telefon, alamat kediaman, dan alamat e-mel;

3.2.2. tarikh lahir, nombor kad pengenalan, dan nombor pasport anda;

3.2.3. butiran-butiran, maklumat, dan butiran hubungan keluarga, saudara-mara, atau pihak berkaitan dengan anda;

3.2.4. maklumat berkaitan dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami yang mungkin anda beli dari Kami atau mendaftar minat anda dengan Kami untuk pembelian, pertanyaan, kemaskini, maklumat, dan sebagainya;

3.2.5. imej-imej dan gambar anda;

3.2.6. data penggunaan rangkaian anda dan maklumat lain yang dikumpul secara automatik oleh sistem komputer Kami, termasuk alamat IP komputer anda, pautan yang dilawati, dan aktiviti lain yang dijalankan dalam talian atau menggunakan sistem komputer Kami;

3.2.7. data peribadi sensitif termasuk maklumat berkenaan dengan kesihatan fizikal dan/atau mental anda, pendapat politik, kepercayaan agama, atau kepercayaan lain yang serupa, pelakuan atau dakwaan pelakuan mana-mana kesalahan atau sebarang data peribadi sensitif lain seperti yang ditetapkan oleh PDPA dari semasa ke semasa, yang anda dedahkan yang mana diperlukan untuk Tujuan tersebut. Sekiranya kami mengumpul, menggunakan, menyimpan, atau mendedahkan data peribadi sensitif anda, Kami akan mendapatkan persetujuan nyata anda; dan/atau

3.2.8. sebarang data peribadi lain yang diperlukan daripada anda untuk Tujuan tersebut.

4. SUMBER PENGUMPULAN DATA PERIBADI

Kami mengumpul data peribadi daripada anda melalui cara-cara berikut:

4.1. Secara Langsung:

4.1.1. apabila anda mencipta akaun, mendaftar dengan Kami dan/atau mengemukakan sebarang borang kepada Kami atau untuk mendapatkan manfaat daripada Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

4.1.2. borang tempahan;

4.1.3. borang pendaftaran;

4.1.4. borang dalam talian;

4.1.5. borang jualan;

4.1.6. borang pembelian;

4.1.7. borang pemeriksaan;

4.1.8. borang selepas jualan;

4.1.9. borang perkhidmatan;

4.1.10. apabila anda mendedahkan data peribadi di Platform Kami, laman web, pertemuan bersemuka, mesej e-mel, perbualan telefon dengan pasukan Kami seperti pegawai pemasaran atau perkhidmatan pelanggan;

4.1.11. apabila anda secara sukarela dan bersetuju untuk menyertai sebarang penyelidikan yang dijalankan oleh Kami;

4.1.12. apabila anda mendaftar untuk komunikasi-komunikasi jualan lintas, pemasaran, dan promosi-promosi Kami atau sebarang inisiatif lain;

4.1.13. apabila anda memberikan maklum balas, komen, soalan, penilaian dan ulasan di laman web Kami, media sosial atau kepada pegawai perkhidmatan pelanggan Kami;

4.1.14. apabila anda berinteraksi atau berkomunikasi dengan Kami melalui laman web Kami atau saluran media sosial, halaman-halaman atas talian, promosi-promosi dan/atau blog-blog;

4.1.15. apabila anda menghubungi Kami dan/atau memasuki perjanjian dengan Kami atau berhubung dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

4.1.16. apabila anda melawat dan/atau berada di premis Kami dan gambar anda dirakam oleh Kami melalui kamera CCTV, gambar atau video yang diambil oleh Kami atau wakil-wakil Kami;

4.1.17. apabila anda menghadiri atau mengambil bahagian dalam mana-mana acara Kami;

4.1.18. apabila anda mengemukakan permohonan pekerjaan; dan/atau

4.1.19. apabila anda menyerahkan data peribadi anda kepada Kami melalui apa-apa medium lain atas sebarang sebab-sebab lain.

4.2. Tidak Langsung:

4.2.1. apabila Kami mencari dan menerima data peribadi anda yang berkaitan dengan hubungan anda dengan Kami (termasuk bagi Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami atau permohonan pekerjaan);

4.2.2. jika anda bertindak sebagai perantara atau menyediakan Kami dengan maklumat mengenai pihak ketiga atau individu lain (seperti ahli keluarga, rakan, rakan sekerja, pekerja, dan sebagainya), anda menjamin bahawa anda telah mendapatkan semua persetujuan yang diperlukan daripada pihak ketiga atau individu lain tersebut untuk memproses data peribadi mereka oleh Kami;

4.2.3. memandangkan Kami mengumpulkan data peribadi pihak ketiga atau individu lain daripada anda, anda menjamin untuk memaklumkan kepada pihak ketiga atau individu lain tersebut tentang semua perkara yang disenaraikan di sini dengan merujuk mereka ke laman web Kami atau memaklumkan mereka mengenai kandungan di dalam ini;

4.2.4. mana-mana pihak ketiga yang bekerjasama dengan Kami; dan/atau

4.2.5. sebarang maklumat lain yang mungkin Kami kumpulkan daripada sumber-sumber lain.

5. TUJUAN MENGUMPUL DATA PERIBADI

5.1. Kami mengumpul dan memproses data peribadi anda untuk tujuan termasuk tetapi tidak terhad kepada yang berikut ("Tujuan"):

Aturan dengan anda

5.1.1. Untuk menyediakan, menghantar, memproses permohonan bagi, dan penyediaan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.2. Untuk mendaftar akaun dengan nama pengguna dan kata laluan bagi mengakses Platform;

5.1.3. Penilaian kredit, pemeriksaan latar belakang/identiti, dan penilaian kewajaran sebagaimana yang dianggap perlu atau sesuai oleh Kami dan/atau Rakan Kongsi Kami;

5.1.4. Pelaksanaan tanggungjawab-tanggungjawab yang diperlukan di bawah perjanjian-perjanjian, kontrak-kontrak, aturan dengan anda dan/atau mana-mana pihak;

5.1.5. Mempertimbangkan permohonan pekerjaan;

5.1.6. Prosedur pengurusan hubungan pelanggan yang Kami anggap perlu dan sesuai;

5.1.7. Aktiviti pengkategorian pelanggan berkaitan dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.8. Tujuan-tujuan lain yang dinyatakan dalam Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami atau tujuan-tujuan yang berkaitan dengannya;

5.1.9. Komunikasi dan/atau kemaskini kepada anda;

5.1.10. Untuk memohon dan memperolehi kemudahan kredit, jika perlu;

5.1.11. Untuk memohon dan memperolehi polisi insurans, jika perlu;

5.1.12. Untuk memaklumkan kepada anda mengenai Produk-Produk dan/atau Perkhidmatan-Perkhidmatan baru Kami atau sebarang perubahan kepada Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.13. Untuk menjawab pertanyaan anda;

5.1.14. Untuk menghantar bahan-bahan promosi kepada anda;

5.1.15. Untuk Tujuan pemasaran dan/atau penyelidikan;

5.1.16. Untuk menyelenggara dan mengemaskini penyimpanan rekod-rekod dalaman;

5.1.17. Untuk tujuan pentadbiran dalaman;

5.1.18. Untuk tujuan audit, laporan, pengurusan risiko, sekuriti dan tujuan pematuhan;

5.1.19. Untuk mengemaskini mengenai acara-acara Kami;

5.1.20. Untuk mempermudahkan penyertaan anda dan pengurusan kami bagi sebarang acara, promosi, atau kempen;

5.1.21. Untuk mengendalikan analisis data, termasuk profil dan analisis tingkah laku; dan/atau

5.1.22. Mana-mana individu di bawah kewajipan kerahsiaan yang telah Kami lantik untuk memenuhi obligasi Kami kepada anda, yang telah berjanji untuk mengekalkan kerahsiaan data peribadi anda.

Pematuhan undang-undang

5.1.22. Pencegahan, menghalang, dan melaporkan sebarang jenayah termasuk tetapi tidak terhad kepada penipuan, rasuah dan pengubahan wang haram;

5.1.23. Untuk bertindak balas kepada keperluan proses undang-undang sivil atau jenayah; dan/atau

5.1.24. Pematuhan kepada sebarang keperluan undang-undang atau peraturan berkaitan dengan penyediaan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami dan untuk membuat pendedahan di bawah keperluan mana-mana undang-undang, peraturan, arahan, perintah mahkamah, perintah, undang-undang kecil, garis panduan, pekeliling dan/atau kod yang berkenaan.

Untuk menyusun semula atau membuat perubahan kepada Perniagaan Kami

5.1.25. Dalam keadaan di mana Kami: (i) sedang dalam perundingan untuk penjualan Perniagaan Kami atau sebahagiannya kepada pihak ketiga; (ii) dijual kepada pihak ketiga; atau (iii) menjalani penyusunan semula, Kami mungkin perlu memindahkan sebahagian atau keseluruhan data peribadi anda kepada pihak ketiga yang berkenaan (dan penasihat-penasihat mereka) sebagai sebahagian daripada sebarang proses penilaian kewajiban bagi tujuan menganalisis sebarang penjualan atau penyusunan semula yang dicadangkan. Kami juga mungkin perlu memindahkan data peribadi anda kepada entiti yang telah disusun semula atau pihak ketiga tersebut selepas penjualan atau penyusunan semula untuk digunakan bagi Tujuan yang sama seperti yang dinyatakan dalam Notis Privasi ini.

5.1.26. Dalam keadaan lain, Tujuan-tujuan yang bersampingan dan berkaitan dengan mana-mana Tujuan yang disebutkan di atas atau yang diperlukan atau berkaitan secara langsung dengan hubungan anda dengan Kami atau di mana ia dibenarkan di bawah undang-undang yang berkenaan.

6. TANGGUNGJAWAB ANDA

6.1. Adalah tanggungjawab anda untuk menyediakan data peribadi anda kepada Kami dengan cara yang paling tepat, sekiranya gagal, Kami tidak dapat memproses data peribadi anda bagi pihak anda dan untuk Tujuan yang dinyatakan di atas, dan semua hubungan yang diwujudkan atau akan diwujudkan antara Kami hendaklah ditamatkan dan tidak lagi berkuatkuasa serta-merta.

6.2. Dalam keadaan di mana data peribadi untuk mana-mana pihak ketiga dibekalkan oleh anda kepada Kami, termasuk di mana anda dinamakan oleh pihak ketiga sebagai yang pelindung hayat, pemegang amanah atau benefisiari atau di mana anda merujuk pihak ketiga kepada Kami untuk tujuan menawarkan Produk dan/atau Perkhidmatan Kami kepada pihak ketiga tersebut, anda hendaklah memastikan bahawa pihak ketiga tersebut telah membaca Notis Privasi ini dan bersetuju untuk Kami mengumpul dan memproses data peribadi mereka untuk mana-mana Tujuan sebelum membekalkan data peribadi mereka kepada Kami dan anda hendaklah menjamin dan menanggung kerugian Kami atas sebarang kerugian, kerosakan, atau tuntutan yang timbul daripadanya.

7. PEMINDAHAN DATA PERIBADI

7.1. Data peribadi anda mungkin dipindahkan ke, disimpan, digunakan, dan diproses dalam bidang kuasa selain daripada Malaysia. Anda memahami dan bersetuju dengan pemindahan data peribadi anda keluar daripada Malaysia seperti yang diterangkan di sini.

7.2. Kami akan mengambil langkah-langkah berjaga-jaga yang munasabah dan melakukan penilaian kewajiban untuk memastikan bahawa data peribadi yang dipindahkan keluar daripada Malaysia menerima tahap perlindungan yang setaraf dengan perlindungan yang diterima di bawah PDPA dan pemindahan tersebut akan tertakluk kepada Notis Privasi ini.

8. PENDEDAHAN DATA PERIBADI

8.1. Secara umumnya, data peribadi anda dengan Kami akan dijaga kerahsiaannya. Walau bagaimanapun, Kami boleh mendedahkan data peribadi anda kepada kategori-kategori berikut, termasuk tetapi tidak terhad kepada pihak ketiga berikut berhubungan dengan Tujuan tersebut:

8.1.1. Syarikat induk Kami, anak syarikat, syarikat berkaitan dan/atau Syarikat bersekutu sama ada di Malaysia atau luar negara;

8.1.2. Pelabur sebenar dan pelabur berpotensi Kami dan/atau rakan kongsi seperti rakan kongsi perniagaan dalam talian, pusat data, peniaga, pengedar, penjual, ejen, peniaga yang menyediakan, membekalkan, mengedarkan, atau berurusan secara umum dengan Produk dan/atau Perkhidmatan Kami;

8.1.3. Pengarah, pekerja dan wakil yang dibenarkan oleh Kami, juruaudit, perunding perniagaan, pegawai bank, akauntan, peguam, penasihat profesional yang lain dan/atau perunding seperti yang Kami anggap perlu dan sesuai;

8.1.4. Sub-kontraktor Kami, pembekal, pembekal perkhidmatan pihak ketiga seperti yang Kami anggap perlu atau sesuai, termasuk penyedia atau penerbit kandungan atau syarikat atau entiti pemasaran;

8.1.5. Sesiapa yang Kami diwajibkan atau diperlukan oleh undang-undang atau sebagai respons kepada pihak berkuasa tempatan atau negeri atau persekutuan, badan kawal selia, agensi penguatkuasaan, pihak berkuasa undang-undang, mahkamah undang-undang, tribunal, pusat arbitrasi, suruhanjaya atau majlis atau persatuan yang sah di bawah undang-undang;

8.1.6. Agen pelaporan kredit bagi tujuan menjalankan atau terus menjalankan pemeriksaan kredit untuk ulasan kredit, penilaian kredit, tujuan pemulihan hutang, dan dokumentasi undang-undang yang berikutan daripada kontrak atau kemudahan yang telah atau akan atau terus diberikan oleh institusi kewangan atau orang lain;

8.1.7. Sekiranya anda gagal dalam pembayaran, mana-mana agensi pemungutan atau pemulihan hutang;

8.1.8. Mana-mana syarikat insurans bagi tujuan memohon dan mendapatkan polisi insurans;

8.1.9. Mana-mana individu yang berkaitan dengan penguatkuasaan atau pemeliharaan mana-mana hak Kami di bawah Produk dan/atau Perkhidmatan Kami;

8.1.10. Mana-mana pihak ketiga untuk tujuan penyelidikan dan pembangunan;

8.1.11. Mana-mana pihak yang diberi kuasa dan/atau mendapat persetujuan daripada anda;

8.1.12. Sesiapa yang diperlukan dalam menjalankan perniagaan Kami termasuk tetapi tidak terhad kepada bank-bank, institusi kewangan, badan pengawal, dan syarikat insurans;

8.1.13. Pemproses data Kami yang memproses data peribadi anda bagi pihak Kami; dan/atau

8.1.14. Sesiapa yang lain yang Kami anggap sesuai atau perlu.

9. LANGKAH- LANGKAH KESELAMATAN

9.1. Kami mengambil langkah-langkah ini untuk melindungi data peribadi anda:-

9.1.1. Bergantung kepada kemajuan teknologi, kos pelaksanaan, dan sifat data dan/atau maklumat yang perlu dilindungi, Kami berusaha dengan sebaik mungkin untuk melaksanakan langkah-langkah keselamatan teknikal, fizikal, elektronik, dan prosedur yang sesuai apabila ianya praktikal untuk dilakukan selaras dengan PDPA dan piawaian industri untuk melindungi dan mencegah pemprosesan data peribadi anda tanpa kebenaran atau menyalahi undang-undang;

9.1.2. Dengan memastikan data peribadi anda disimpan sebagaimana yang diperlukan oleh PDPA; dan/atau

9.1.3. Dengan memastikan kakitangan Kami tidak menyalahgunakan data peribadi anda.

9.2. Jika berkenaan, anda dikehendaki untuk mengekalkan keselamatan dan kerahsiaan nama pengguna dan kata laluan anda dan tidak mendedahkan atau membenarkan pendedahan kepada mana-mana orang yang tidak berkebenaran, dan memberitahu Kami secepat mungkin sekiranya anda mengetahui atau mengesyaki bahawa seseorang yang lain mengetahui nama pengguna dan kata laluan anda atau percaya bahawa kerahsiaan nama pengguna dan kata laluan anda telah hilang, dicuri atau digugat dengan apa cara sekalipun atau transaksi yang tidak dibenarkan telah atau mungkin telah berlaku.

9.3. Kami tidak akan bertanggungjawab atas sebarang akses yang tidak sah, pencerobohan, penipuan atau penyalahgunaan nama pengguna dan kata laluan anda, pelanggaran keselamatan atau kehilangan data peribadi yang berada di luar kawalan munasabah Kami.

10. KANAK-KANAK DAN ORANG DIBAWAH UMUR 18 TAHUN

10.1. Bagi kanak-kanak (iaitu, individu di bawah umur 18 tahun) atau individu yang tidak sah secara undang-undang untuk memberi kebenaran, anda mengesahkan bahawa anda adalah ibu bapa atau penjaga sah atau orang yang mempunyai tanggungjawab keibu-bapaan ke atas mereka atau orang yang dilantik oleh mahkamah untuk menguruskan urusan mereka atau bahawa mereka telah melantik anda untuk bertindak bagi pihak mereka, untuk memberikan persetujuan bagi pemprosesan (termasuk pendedahan dan pemindahan) data peribadi mereka selaras dengan Notis Privasi ini.

11. JANGKA MASA PENYIMPANAN DATA PERIBADI

11.1. Kami hanya akan menyimpan data peribadi anda selagi yang relevan untuk Tujuan (kecuali jika obligasi undang-undang atau insurans memerlukan Kami menyimpannya untuk tempoh yang lebih lama seperti keperluan operasi, undang-undang, peraturan, cukai atau perakaunan). Jika maklumat yang disimpan oleh Kami tidak lagi diperlukan, Kami akan mengambil langkah-langkah munasabah untuk memastikan maklumat tersebut dipadam dan/atau dimusnahkan.

12. HAK-HAK ANDA

12.1. Penarikan semula kebenaran

Anda boleh pada bila-bila masa menarik semula kebenaran anda kepada Kami untuk memproses sebarang data peribadi anda atau kepada sebahagian atau bahagian daripada yang sama dengan menghantar notis bertulis kepada Kami di maklumat hubungan yang tertera dalam perenggan 18 di bawah, tertakluk kepada tempoh masa yang munasabah untuk penarikan semula kebenaran itu dilaksanakan. Kami akan mengambil semua langkah yang diperlukan untuk memberi kesan kepada penarikan semula kebenaran anda, setakat mana penarikan semula tersebut tidak bercanggah dengan sebarang obligasi undang-undang Kami yang lain.

12.2. Had pemprosesan data peribadi anda

Jika anda tidak mahu data peribadi anda dikongsi dengan pihak lain, atau jika anda tidak mahu diberi tawaran untuk Produk dan/atau Perkhidmatan yang ditawarkan oleh Kami atau pihak lain termasuk pihak ketiga, sila beritahu Kami secara bertulis di maklumat hubungan yang tertera dalam perenggan 18 di bawah.

12.3. Akses dan salinan data peribadi anda

Tertakluk kepada persetujuan bertulis Kami, anda mempunyai hak untuk:

12.3.1. Tahu Data Peribadi Apa yang Kami Miliki Mengenai Anda: Anda boleh meminta maklumat tentang data peribadi apa yang Kami pegang tentang anda, dan Kami akan memberikan anda ringkasan data peribadi yang Kami telah kumpulkan.

12.3.2. Meminta Salinan Data Peribadi Anda: Anda juga boleh meminta salinan data peribadi anda yang Kami simpan. Kami berhak untuk mengenakan bayaran pentadbiran yang munasabah untuk menyediakan anda dengan salinan rekod data peribadi anda. Jika bayaran tersebut terpakai, Kami akan memberitahu anda jumlahnya sebelum memproses permintaan anda.

12.3.3. Pembetulan Data Peribadi Anda: Jika anda mendapati bahawa data peribadi anda dalam rekod Kami tidak tepat, tidak lengkap, membawa kepada sesuatu yang tidak benar, atau tidak dikemaskini, anda boleh meminta pembetulan. Kami akan membuat usaha yang munasabah untuk mengemaskini dan membetulkan data yang diperlukan.

12.4. Walau bagaimanapun, Kami berhak untuk menolak sebarang permintaan untuk penarikan semula kebenaran, akses kepada, salinan, dan/atau pembetulan data peribadi anda dalam keadaan-keadaan berikut:

12.4.1. Jika terdapat kekurangan maklumat yang diberikan oleh anda atau mana-mana pihak yang membuat permintaan untuk membolehkan Kami menjejaki atau mengenalpasti data peribadi yang dipertikaikan;

12.4.2. Jika terdapat keraguan yang munasabah mengenai identiti anda atau identiti orang yang membuat permintaan atau jika Kami merasakan bahawa anda atau pihak yang meminta tersebut sebenarnya bukan pemilik atau subjek data peribadi yang dipertikaikan dan tidak berhak secara sah dibawah undang-undang untuk membuat sebarang permintaan berhubung data peribadi tersebut;

12.4.3. Jika membenarkan akses atau pembetulan itu boleh dianggap sebagai suatu pelanggaran terhadap perintah Mahkamah;

12.4.4. Dalam permintaan untuk akses atau pembetulan (terkecuali dalam kes penarikan semula kebenaran):

a) di mana beban atau kos untuk mengendalikan permintaan akses atau pembetulan itu tidak seimbang dengan risiko kepada privasi anda;

b) di mana pematuhan dengan permintaan itu akan melibatkan pendedahan data peribadi yang tidak dibenarkan milik pihak ketiga;

c) di mana pematuhan akan menyebabkan pendedahan maklumat dagangan yang sulit;

d) di mana akses ditadbir oleh undang-undang yang lain.

12.5. Anda boleh menghubungi dan mengemukakan permintaan bertulis kepada Kami seperti yang dinyatakan dalam perenggan 18 di bawah berkenaan dengan penarikan semula kebenaran, akses kepada, salinan, dan/atau pembetulan data peribadi anda dan sebarang kos yang mungkin dikenakan berkenaan dengan hal yang sama hendaklah ditanggung oleh anda. Kami akan mengeluarkan notis bertulis dalam tempoh dua puluh satu (21) hari dari tarikh penerimaan permintaan bertulis anda oleh Kami, memberitahu anda tentang hasil permintaan anda dan jika Kami tidak dapat mematuhi permintaan anda, sebab-sebab bagi penolakan tersebut.

13. PEMASARAN LANGSUNG

13.1. Kami boleh menggunakan data peribadi anda untuk menghantar komunikasi pemasaran kepada anda, termasuk tetapi tidak terhad kepada tawaran promosi dan kemas kini mengenai Produk dan/atau Perkhidmatan Kami sepertimana yang dibenarkan oleh PDPA.

13.2. Komunikasi ini boleh dihantar melalui e-mel, mel melalui pos, telefon atau cara lain dan mungkin disesuaikan dengan minat dan pilihan anda, sebagaimana disimpulkan daripada interaksi anda dengan Kami dan maklumat yang anda berikan.

13.3. Anda mempunyai hak untuk menolak daripada menerima komunikasi pemasaran daripada Kami pada bila-bila masa. Anda boleh berbuat demikian dengan memilih menggunakan mekanisme penolakan yang disediakan dalam komunikasi yang anda terima atau dengan mengemukakan permintaan bertulis kepada Kami di maklumat hubungan yang tertera dalam perenggan 18 di bawah.

14. KEMASKINI NOTIS PRIVASI INI

14.1. Kami boleh menyemak dan mengemaskini Notis Privasi ini dari semasa ke semasa untuk mencerminkan perubahan dalam PDPA dan amalan perniagaan yang berkuat kuasa dengan segera. Dengan terus berurusan dengan Kami, anda dianggap telah menerima dan bersetuju dengan Notis Privasi yang telah disemak semula dan dikemaskini.

15. PENERIMAAN NOTIS PRIVASI INI

15.1. Dengan menunjukkan penerimaan anda terhadap Notis Privasi ini, anda dianggap telah dengan jelas memberikan persetujuan kepada pemprosesan data peribadi anda seperti yang diperlukan oleh Kami dan/atau Rakan Kongsi Kami untuk Tujuan tersebut.

16. PENGECUALIAN TANGGUNGJAWAB

16.1. Dalam aspek perlindungan data peribadi, Kami tidak akan bertanggungjawab atas sebarang pelanggaran, pencerobohan atau ketidakpatuhan dengan mana-mana prinsip privasi atau perlindungan data peribadi dalam keadaan berikut:

16.1.1. Apabila terdapat tindakan semula jadi atau peristiwa di luar kawalan Kami yang menyebabkan kerosakan atau gangguan fungsi atau pemusnahan pada mana-mana peralatan atau jentera yang digunakan untuk menjaga, menyimpan atau memproses data peribadi;

16.1.2. Apabila data peribadi mudah didapati atau dapat ditemui di domain awam;

16.1.3. Apabila walaupun dengan usaha terbaik Kami, terdapat akses tanpa kebenaran, pengubahsuaian, alterasi, penyalahgunaan, pemancingan maklumat, pemalsuan atau penyalahgunaan data peribadi yang disebabkan oleh tindakan atau perilaku jahat atau penipuan atau jenayah pihak ketiga yang tidak berada di bawah kawalan atau arahan Kami; dan

16.1.4. Sekiranya anda memilih untuk berkomunikasi atau berhubung dengan Kami melalui mana-mana platform komunikasi pihak ketiga dan anda kemudiannya memberikan data peribadi anda untuk membolehkan Kami menjawab pertanyaan anda, menilai atau memproses permohonan anda untuk Produk dan/atau Perkhidmatan Kami, Kami menggalakkan anda untuk membaca notis privasi pihak ketiga tersebut kerana Kami tidak bertanggungjawab atas amalan privasi pihak ketiga tersebut.

16.2. Anda hendaklah menanggung rugi dan membebaskan Kami daripada sebarang kerugian, kerosakan, atau perbelanjaan yang mungkin dialami oleh Kami yang timbul daripada penyediaan data peribadi palsu atau tidak tepat.

17. PERTIKAIAN

17.1. Notis Privasi ini disediakan dalam Bahasa Malaysia dan Bahasa Inggeris. Sekiranya terdapat pertikaian atau ketidakselarasan antara Notis Privasi ini dalam Bahasa Malaysia dan Bahasa Inggeris, Notis Privasi ini dalam Bahasa Inggeris hendaklah didahului dan digunapakai.

18. HUBUNGI KAMI

18.1. Anda boleh menghubungi Kami atau mengemukakan pertanyaan anda berkenaan pemprosesan data peribadi anda di:

Jabatan Undang-Undang

Alamat: Unit 3B-10-01, Aras 10, Menara 3B,

UOA Business Park, No. 1, Jalan Pengaturcara U1/51A,

Seksyen U1, 40150 Shah Alam, Selangor.

Telefon: +603-78904499

Emel: [email protected]

Dikemaskini: 8 September 2025

"Kami" bermaksud Carro Retail Sdn. Bhd., dan syarikat induk, anak syarikat, syarikat-syarikat bersekutu dan/atau yang berkaitan dengan kami.

1. PENDAHULUAN

1.1. Kami prihatin dan komited terhadap perlindungan data peribadi anda dan privasi anda. Notis Privasi ini menjelaskan bagaimana Kami memproses data anda dari pengumpulan, penggunaan, perkongsian, pelupusan dan langkah-langkah keselamatan Kami bagi memastikan bahawa data peribadi anda dilindungi.

1.2. Oleh itu, selaras dengan Akta Perlindungan Data Peribadi 2010 dan peraturan-peraturannya serta pindaannya ("PDPA"), Notis Privasi ini terpakai kepada mana-mana individu yang menyediakan data peribadi kepada Kami atau data peribadi yang dikumpul, digunakan atau diproses oleh dan/atau didedahkan kepada Kami berkaitan dengan Tujuan tersebut.

2. COOKIE / TEKNOLOGI PENJEJAKAN

Laman web ini mungkin menggunakan cookie dan teknologi penjejakan lain bergantung kepada ciri-ciri yang ditawarkan. Cookie dan teknologi penjejakan ini berguna untuk mengumpul maklumat seperti jenis browser dan sistem pengoperasian, menjejaki jumlah pengunjung ke laman tersebut, dan memahami cara pengunjung menggunakan laman tersebut. Cookie juga boleh membantu menyesuaikan laman tersebut untuk pengunjung. Cookie yang digunakan dalam laman web ini tidak akan mengenal pasti alamat IP dan pengguna individu.

3. PENGUMPULAN DATA PERIBADI

3.1. Bagi kami menyediakan anda dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan dari semasa ke semasa (sama ada oleh Kami atau dalam kerjasama dengan Rakan Kongsi Kami) ("Produk-Produk dan/atau Perkhidmatan-Perkhidmatan") dan untuk membolehkan Kami beroperasi dalam keadaan yang efisien dan berkesan, Kami mungkin telah mengumpul, memproses dan menyimpan atau akan perlu mengumpul, memproses dan menyimpan data peribadi yang relevan daripada anda sama ada secara manual atau melalui Platfom dalam urus niaga semasa atau akan datang anda dengan Kami, syarikat induk kami, anak syarikat-anak syarikat kami, syarikat- syarikat sekutu, syarikat yang berhubungan dengan kami, rakan kongsi dan rakan kolaborasi Kami termasuklah semua pemegang saham, pengarah, pekerja, pembekal, kontraktor, dan/atau orang yang dibenarkan oleh mereka (secara kolektif, "Rakan Kongsi Kami").

3.2. Data peribadi yang dikumpul dan diproses oleh Kami dan/atau Rakan Kongsi Kami adalah termasuk tetapi tidak terhad kepada yang berikut:

3.2.1. nama, umur, jantina, bangsa, asal etnik, jawatan, nama syarikat dan perniagaan anda, butiran akaun bank, butiran kad kredit, dan butiran hubungan termasuk nombor telefon, alamat kediaman, dan alamat e-mel;

3.2.2. tarikh lahir, nombor kad pengenalan, dan nombor pasport anda;

3.2.3. butiran-butiran, maklumat, dan butiran hubungan keluarga, saudara-mara, atau pihak berkaitan dengan anda;

3.2.4. maklumat berkaitan dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami yang mungkin anda beli dari Kami atau mendaftar minat anda dengan Kami untuk pembelian, pertanyaan, kemaskini, maklumat, dan sebagainya;

3.2.5. imej-imej dan gambar anda;

3.2.6. data penggunaan rangkaian anda dan maklumat lain yang dikumpul secara automatik oleh sistem komputer Kami, termasuk alamat IP komputer anda, pautan yang dilawati, dan aktiviti lain yang dijalankan dalam talian atau menggunakan sistem komputer Kami;

3.2.7. data peribadi sensitif termasuk maklumat berkenaan dengan kesihatan fizikal dan/atau mental anda, pendapat politik, kepercayaan agama, atau kepercayaan lain yang serupa, pelakuan atau dakwaan pelakuan mana-mana kesalahan atau sebarang data peribadi sensitif lain seperti yang ditetapkan oleh PDPA dari semasa ke semasa, yang anda dedahkan yang mana diperlukan untuk Tujuan tersebut. Sekiranya kami mengumpul, menggunakan, menyimpan, atau mendedahkan data peribadi sensitif anda, Kami akan mendapatkan persetujuan nyata anda; dan/atau

3.2.8. sebarang data peribadi lain yang diperlukan daripada anda untuk Tujuan tersebut (seperti yang didefinasikan di bawah).

4. SUMBER PENGUMPULAN DATA PERIBADI

Kami mengumpul data peribadi daripada anda melalui cara-cara berikut:

4.1. Secara Langsung:

4.1.1. apabila anda mencipta akaun, mendaftar dengan Kami dan/atau mengemukakan sebarang borang kepada Kami atau untuk mendapatkan manfaat daripada Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

4.1.2. borang tempahan;

4.1.3. borang pendaftaran;

4.1.4. borang dalam talian;

4.1.5. borang jualan;

4.1.6. borang pembelian;

4.1.7. borang pemeriksaan;

4.1.8. borang selepas jualan;

4.1.9. borang perkhidmatan;

4.1.10. apabila anda mendedahkan data peribadi di Platform Kami, laman web, pertemuan bersemuka, mesej e-mel, perbualan telefon dengan pasukan Kami seperti pegawai pemasaran atau perkhidmatan pelanggan;

4.1.11. apabila anda secara sukarela dan bersetuju untuk menyertai sebarang penyelidikan yang dijalankan oleh Kami;

4.1.12. apabila anda mendaftar untuk komunikasi-komunikasi jualan lintas, pemasaran, dan promosi-promosi Kami atau sebarang inisiatif lain;

4.1.13. apabila anda memberikan maklum balas, komen, soalan, penilaian dan ulasan di laman web Kami, media sosial atau kepada pegawai perkhidmatan pelanggan Kami;

4.1.14. apabila anda berinteraksi atau berkomunikasi dengan Kami melalui laman web Kami atau saluran media sosial, halaman-halaman atas talian, promosi-promosi dan/atau blog-blog;

4.1.15. apabila anda menghubungi Kami dan/atau memasuki perjanjian dengan Kami atau berhubung dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

4.1.16. apabila anda melawat dan/atau berada di premis Kami dan gambar anda dirakam oleh Kami melalui kamera CCTV, gambar atau video yang diambil oleh Kami atau wakil-wakil Kami;

4.1.17. apabila anda menghadiri atau mengambil bahagian dalam mana-mana acara Kami;

4.1.18. apabila anda mengemukakan permohonan pekerjaan; dan/atau

4.1.19. apabila anda menyerahkan data peribadi anda kepada Kami melalui apa-apa medium lain atas sebarang sebab-sebab lain.

4.2. Tidak Langsung:

4.2.1. apabila Kami mencari dan menerima data peribadi anda yang berkaitan dengan hubungan anda dengan Kami (termasuk bagi Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami atau permohonan pekerjaan);

4.2.2. jika anda bertindak sebagai perantara atau menyediakan Kami dengan maklumat mengenai pihak ketiga atau individu lain (seperti ahli keluarga, rakan, rakan sekerja, pekerja, dan sebagainya), anda menjamin bahawa anda telah mendapatkan semua persetujuan yang diperlukan daripada pihak ketiga atau individu lain tersebut untuk memproses data peribadi mereka oleh Kami;

4.2.3. memandangkan Kami mengumpulkan data peribadi pihak ketiga atau individu lain daripada anda, anda menjamin untuk memaklumkan kepada pihak ketiga atau individu lain tersebut tentang semua perkara yang disenaraikan di sini dengan merujuk mereka ke laman web Kami atau memaklumkan mereka mengenai kandungan di dalam ini;

4.2.4. mana-mana pihak ketiga yang bekerjasama dengan Kami; dan/atau

4.2.5. sebarang maklumat lain yang mungkin Kami kumpulkan daripada sumber-sumber lain.

5. TUJUAN MENGUMPUL DATA PERIBADI

5.1. Kami mengumpul dan memproses data peribadi anda untuk tujuan termasuk tetapi tidak terhad kepada yang berikut ("Tujuan"):

Aturan dengan anda

5.1.1. Untuk menyediakan, menghantar, memproses permohonan bagi, dan penyediaan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.2. Untuk mendaftar akaun dengan nama pengguna dan kata laluan bagi mengakses Platform;

5.1.3. Penilaian kredit, pemeriksaan latar belakang/identiti, dan penilaian kewajaran sebagaimana yang dianggap perlu atau sesuai oleh Kami dan/atau Rakan Kongsi Kami;

5.1.4. Pelaksanaan tanggungjawab-tanggungjawab yang diperlukan di bawah perjanjian-perjanjian, kontrak-kontrak, aturan dengan anda dan/atau mana-mana pihak;

5.1.5. Prosedur pengurusan hubungan pelanggan yang Kami anggap perlu dan sesuai;

5.1.6. Aktiviti pengkategorian pelanggan berkaitan dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.7. Tujuan-tujuan lain yang dinyatakan dalam Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami atau tujuan-tujuan yang berkaitan dengannya;

5.1.8. Komunikasi dan/atau kemaskini kepada anda;

5.1.9. Untuk memohon dan memperolehi kemudahan kredit, jika perlu;

5.1.10. Untuk memohon dan memperolehi polisi insurans, jika perlu;

5.1.11. Untuk memaklumkan kepada anda mengenai Produk-Produk dan/atau Perkhidmatan-Perkhidmatan baru Kami atau sebarang perubahan kepada Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.12. Untuk menjawab pertanyaan anda;

5.1.13. Untuk menghantar bahan-bahan promosi kepada anda;

5.1.14. Untuk Tujuan pemasaran dan/atau penyelidikan;

5.1.15. Untuk menyelenggara dan mengemaskini penyimpanan rekod-rekod dalaman;

5.1.16. Untuk tujuan pentadbiran dalaman;

5.1.17. Untuk mengemaskini mengenai acara-acara Kami;

5.1.18. Untuk mempermudahkan penyertaan anda dan pengurusan kami bagi sebarang acara, promosi, atau kempen;

5.1.19. Untuk mengendalikan analisis data, termasuk profil dan analisis tingkah laku; dan/atau

5.1.20. Mana-mana individu di bawah kewajipan kerahsiaan yang telah Kami lantik untuk memenuhi obligasi Kami kepada anda, yang telah berjanji untuk mengekalkan kerahsiaan data peribadi anda.

Pematuhan undang-undang

5.1.21. Pencegahan, menghalang, dan melaporkan sebarang jenayah termasuk tetapi tidak terhad kepada penipuan, rasuah dan pengubahan wang haram;

5.1.22. Untuk bertindak balas kepada keperluan proses undang-undang sivil atau jenayah;

5.1.23 Untuk tujuan audit, laporan, pengurusan risiko, sekuriti dan tujuan pematuhan; dan/atau

5.1.24. Pematuhan kepada sebarang keperluan undang-undang atau peraturan berkaitan dengan penyediaan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami dan untuk membuat pendedahan di bawah keperluan mana-mana undang-undang, peraturan, arahan, perintah mahkamah, perintah, undang-undang kecil, garis panduan, pekeliling dan/atau kod yang berkenaan.

Untuk menyusun semula atau membuat perubahan kepada Perniagaan Kami

5.1.25. Dalam keadaan di mana Kami: (i) sedang dalam perundingan untuk penjualan Perniagaan Kami atau sebahagiannya kepada pihak ketiga; (ii) dijual kepada pihak ketiga; atau (iii) menjalani penyusunan semula, Kami mungkin perlu memindahkan sebahagian atau keseluruhan data peribadi anda kepada pihak ketiga yang berkenaan (dan penasihat-penasihat mereka) sebagai sebahagian daripada sebarang proses penilaian kewajaran bagi tujuan menganalisis sebarang penjualan atau penyusunan semula yang dicadangkan. Kami juga mungkin perlu memindahkan data peribadi anda kepada entiti yang telah disusun semula atau pihak ketiga tersebut selepas penjualan atau penyusunan semula untuk digunakan bagi Tujuan yang sama seperti yang dinyatakan dalam Notis Privasi ini.

5.1.26. Dalam keadaan lain, Tujuan-tujuan yang bersampingan dan berkaitan dengan mana-mana Tujuan yang disebutkan di atas atau yang diperlukan atau berkaitan secara langsung dengan hubungan anda dengan Kami atau di mana ia dibenarkan di bawah undang-undang yang berkenaan.

6. TANGGUNGJAWAB ANDA

6.1. Adalah tanggungjawab anda untuk menyediakan data peribadi anda kepada Kami dengan cara yang paling tepat, sekiranya gagal, Kami tidak dapat memproses data peribadi anda bagi pihak anda dan untuk Tujuan yang dinyatakan di atas, dan semua hubungan yang diwujudkan atau akan diwujudkan antara Kami hendaklah ditamatkan dan tidak lagi berkuatkuasa serta-merta.

6.2. Dalam keadaan di mana data peribadi untuk mana-mana pihak ketiga dibekalkan oleh anda kepada Kami, termasuk di mana anda dinamakan oleh pihak ketiga sebagai yang pelindung hayat, pemegang amanah atau benefisiari atau di mana anda merujuk pihak ketiga kepada Kami untuk tujuan menawarkan Produk dan/atau Perkhidmatan Kami kepada pihak ketiga tersebut, anda hendaklah memastikan bahawa pihak ketiga tersebut telah membaca Notis Privasi ini dan bersetuju untuk Kami mengumpul dan memproses data peribadi mereka untuk mana-mana Tujuan sebelum membekalkan data peribadi mereka kepada Kami dan anda hendaklah menjamin dan menanggung kerugian Kami atas sebarang kerugian, kerosakan, atau tuntutan yang timbul daripadanya.

7. PEMINDAHAN DATA PERIBADI

7.1. Data peribadi anda mungkin dipindahkan ke, disimpan, digunakan, dan diproses dalam bidang kuasa selain daripada Malaysia. Anda memahami dan bersetuju dengan pemindahan data peribadi anda keluar daripada Malaysia seperti yang diterangkan di sini.

7.2. Kami akan mengambil langkah-langkah berjaga-jaga yang munasabah dan melakukan penilaian kewajaran untuk memastikan bahawa data peribadi yang dipindahkan keluar daripada Malaysia menerima tahap perlindungan yang setaraf dengan perlindungan yang diterima di bawah PDPA dan pemindahan tersebut akan tertakluk kepada Notis Privasi ini.

8. PENDEDAHAN DATA PERIBADI

8.1. Secara umumnya, data peribadi anda dengan Kami akan dijaga kerahsiaannya. Walau bagaimanapun, Kami boleh mendedahkan data peribadi anda kepada kategori-kategori berikut, termasuk tetapi tidak terhad kepada pihak ketiga berikut berhubungan dengan Tujuan tersebut:

8.1.1. Syarikat induk Kami, anak syarikat, syarikat berkaitan dan/atau Syarikat bersekutu sama ada di Malaysia atau luar negara;

8.1.2. Pelabur sebenar dan pelabur berpotensi Kami dan/atau rakan kongsi seperti rakan kongsi perniagaan dalam talian, pusat data, peniaga, pengedar, penjual, ejen, peniaga yang menyediakan, membekalkan, mengedarkan, atau berurusan secara umum dengan Produk dan/atau Perkhidmatan Kami;

8.1.3. Pengarah, pekerja dan wakil yang dibenarkan oleh Kami, juruaudit, perunding perniagaan, pegawai bank, akauntan, peguam, penasihat profesional yang lain dan/atau perunding seperti yang Kami anggap perlu dan sesuai;

8.1.4. Sub-kontraktor Kami, pembekal, pembekal perkhidmatan pihak ketiga seperti yang Kami anggap perlu atau sesuai, termasuk penyedia atau penerbit kandungan atau syarikat atau entiti pemasaran;

8.1.5. Sesiapa yang Kami diwajibkan atau diperlukan oleh undang-undang atau sebagai respons kepada pihak berkuasa tempatan atau negeri atau persekutuan, badan kawal selia, agensi penguatkuasaan, pihak berkuasa undang-undang, mahkamah undang-undang, tribunal, pusat arbitrasi, suruhanjaya atau majlis atau persatuan yang sah di bawah undang-undang;

8.1.6. Agen pelaporan kredit bagi tujuan menjalankan atau terus menjalankan pemeriksaan kredit untuk ulasan kredit, penilaian kredit, tujuan pemulihan hutang, dan dokumentasi undang-undang yang berikutan daripada kontrak atau kemudahan yang telah atau akan atau terus diberikan oleh institusi kewangan atau orang lain;

8.1.7. Sekiranya anda gagal dalam pembayaran, mana-mana agensi pemungutan atau pemulihan hutang;

8.1.8. Mana-mana syarikat insurans bagi tujuan memohon dan mendapatkan polisi insurans;

8.1.9. Mana-mana individu yang berkaitan dengan penguatkuasaan atau pemeliharaan mana-mana hak Kami di bawah Produk dan/atau Perkhidmatan Kami;

8.1.10. Mana-mana pihak ketiga untuk tujuan penyelidikan dan pembangunan;

8.1.11. Mana-mana pihak yang diberi kuasa dan/atau mendapat persetujuan daripada anda;

8.1.12. Sesiapa yang diperlukan dalam menjalankan perniagaan Kami termasuk tetapi tidak terhad kepada bank-bank, institusi kewangan, badan pengawal, dan syarikat insurans;

8.1.13. Pemproses data Kami yang memproses data peribadi anda bagi pihak Kami; dan/atau

8.1.14. Sesiapa yang lain yang Kami anggap sesuai atau perlu.

9. LANGKAH- LANGKAH KESELAMATAN

9.1. Kami mengambil langkah-langkah ini untuk melindungi data peribadi anda:-

9.1.1. Bergantung kepada kemajuan teknologi, kos pelaksanaan, dan sifat data dan/atau maklumat yang perlu dilindungi, Kami berusaha dengan sebaik mungkin untuk melaksanakan langkah-langkah keselamatan teknikal, fizikal, elektronik, dan prosedur yang sesuai apabila ianya praktikal untuk dilakukan selaras dengan PDPA dan piawaian industri untuk melindungi dan mencegah pemprosesan data peribadi anda tanpa kebenaran atau menyalahi undang-undang;

9.1.2. Dengan memastikan data peribadi anda disimpan sebagaimana yang diperlukan oleh PDPA; dan/atau

9.1.3. Dengan memastikan kakitangan Kami tidak menyalahgunakan data peribadi anda.

9.2. Jika berkenaan, anda dikehendaki untuk mengekalkan keselamatan dan kerahsiaan nama pengguna dan kata laluan anda dan tidak mendedahkan atau membenarkan pendedahan kepada mana-mana orang yang tidak berkebenaran, dan memberitahu Kami secepat mungkin sekiranya anda mengetahui atau mengesyaki bahawa seseorang yang lain mengetahui nama pengguna dan kata laluan anda atau percaya bahawa kerahsiaan nama pengguna dan kata laluan anda telah hilang, dicuri atau digugat dengan apa cara sekalipun atau transaksi yang tidak dibenarkan telah atau mungkin telah berlaku.

9.3. Kami tidak akan bertanggungjawab atas sebarang akses yang tidak sah, pencerobohan, penipuan atau penyalahgunaan nama pengguna dan kata laluan anda, pelanggaran keselamatan atau kehilangan data peribadi yang berada di luar kawalan munasabah Kami.

10. KANAK-KANAK DAN ORANG DIBAWAH UMUR 18 TAHUN

10.1. Bagi kanak-kanak (iaitu, individu di bawah umur 18 tahun) atau individu yang tidak sah secara undang-undang untuk memberi kebenaran, anda mengesahkan bahawa anda adalah ibu bapa atau penjaga sah atau orang yang mempunyai tanggungjawab keibu-bapaan ke atas mereka atau orang yang dilantik oleh mahkamah untuk menguruskan urusan mereka atau bahawa mereka telah melantik anda untuk bertindak bagi pihak mereka, untuk memberikan persetujuan bagi pemprosesan (termasuk pendedahan dan pemindahan) data peribadi mereka selaras dengan Notis Privasi ini.

11. JANGKA MASA PENYIMPANAN DATA PERIBADI

11.1. Kami hanya akan menyimpan data peribadi anda selagi yang relevan untuk Tujuan (kecuali jika obligasi undang-undang atau insurans memerlukan Kami menyimpannya untuk tempoh yang lebih lama seperti keperluan operasi, undang-undang, peraturan, cukai atau perakaunan). Jika maklumat yang disimpan oleh Kami tidak lagi diperlukan, Kami akan mengambil langkah-langkah munasabah untuk memastikan maklumat tersebut dipadam dan/atau dimusnahkan.

12. HAK-HAK ANDA

12.1. Penarikan semula kebenaran

Anda boleh pada bila-bila masa menarik semula kebenaran anda kepada Kami untuk memproses sebarang data peribadi anda atau kepada sebahagian atau bahagian daripada yang sama dengan menghantar notis bertulis kepada Kami di maklumat hubungan yang tertera dalam perenggan 18 di bawah, tertakluk kepada tempoh masa yang munasabah untuk penarikan semula kebenaran itu dilaksanakan. Kami akan mengambil semua langkah yang diperlukan untuk memberi kesan kepada penarikan semula kebenaran anda, setakat mana penarikan semula tersebut tidak bercanggah dengan sebarang obligasi undang-undang Kami yang lain.

12.2. Had pemprosesan data peribadi anda

Jika anda tidak mahu data peribadi anda dikongsi dengan pihak lain, atau jika anda tidak mahu diberi tawaran untuk Produk dan/atau Perkhidmatan yang ditawarkan oleh Kami atau pihak lain termasuk pihak ketiga, sila beritahu Kami secara bertulis di maklumat hubungan yang tertera dalam perenggan 18 di bawah.

12.3. Akses dan salinan data peribadi anda

Tertakluk kepada persetujuan bertulis Kami, anda mempunyai hak untuk:

12.3.1. Tahu Data Peribadi Apa yang Kami Miliki Mengenai Anda: Anda boleh meminta maklumat tentang data peribadi apa yang Kami pegang tentang anda, dan Kami akan memberikan anda ringkasan data peribadi yang Kami telah kumpulkan.

12.3.2. Meminta Salinan Data Peribadi Anda: Anda juga boleh meminta salinan data peribadi anda yang Kami simpan. Kami berhak untuk mengenakan bayaran pentadbiran yang munasabah untuk menyediakan anda dengan salinan rekod data peribadi anda. Jika bayaran tersebut terpakai, Kami akan memberitahu anda jumlahnya sebelum memproses permintaan anda.

12.3.3. Pembetulan Data Peribadi Anda: Jika anda mendapati bahawa data peribadi anda dalam rekod Kami tidak tepat, tidak lengkap, membawa kepada sesuatu yang tidak benar, atau tidak dikemaskini, anda boleh meminta pembetulan. Kami akan membuat usaha yang munasabah untuk mengemaskini dan membetulkan data yang diperlukan.

12.4. Walau bagaimanapun, Kami berhak untuk menolak sebarang permintaan untuk penarikan semula kebenaran, akses kepada, salinan, dan/atau pembetulan data peribadi anda dalam keadaan-keadaan berikut:

12.4.1. Jika terdapat kekurangan maklumat yang diberikan oleh anda atau mana-mana pihak yang membuat permintaan untuk membolehkan Kami menjejaki atau mengenalpasti data peribadi yang dipertikaikan;

12.4.2. Jika terdapat keraguan yang munasabah mengenai identiti anda atau identiti orang yang membuat permintaan atau jika Kami merasakan bahawa anda atau pihak yang meminta tersebut sebenarnya bukan pemilik atau subjek data peribadi yang dipertikaikan dan tidak berhak secara sah dibawah undang-undang untuk membuat sebarang permintaan berhubung data peribadi tersebut;

12.4.3. Jika membenarkan akses atau pembetulan itu boleh dianggap sebagai suatu pelanggaran terhadap perintah Mahkamah;

12.4.4. Dalam permintaan untuk akses atau pembetulan (terkecuali dalam kes penarikan semula kebenaran):

a) di mana beban atau kos untuk mengendalikan permintaan akses atau pembetulan itu tidak seimbang dengan risiko kepada privasi anda;

b) di mana pematuhan dengan permintaan itu akan melibatkan pendedahan data peribadi yang tidak dibenarkan milik pihak ketiga;

c) di mana pematuhan akan menyebabkan pendedahan maklumat dagangan yang sulit;

d) di mana akses ditadbir oleh undang-undang yang lain.

12.5. Anda boleh menghubungi dan mengemukakan permintaan bertulis kepada Kami seperti yang dinyatakan dalam perenggan 18 di bawah berkenaan dengan penarikan semula kebenaran, akses kepada, salinan, dan/atau pembetulan data peribadi anda dan sebarang kos yang mungkin dikenakan berkenaan dengan hal yang sama hendaklah ditanggung oleh anda. Kami akan mengeluarkan notis bertulis dalam tempoh dua puluh satu (21) hari dari tarikh penerimaan permintaan bertulis anda oleh Kami, memberitahu anda tentang hasil permintaan anda dan jika Kami tidak dapat mematuhi permintaan anda, sebab-sebab bagi penolakan tersebut.

13. PEMASARAN LANGSUNG

13.1. Kami boleh menggunakan data peribadi anda untuk menghantar komunikasi pemasaran kepada anda, termasuk tetapi tidak terhad kepada tawaran promosi dan kemas kini mengenai Produk dan/atau Perkhidmatan Kami sepertimana yang dibenarkan oleh PDPA.

13.2. Komunikasi ini boleh dihantar melalui e-mel, mel melalui pos, telefon atau cara lain dan mungkin disesuaikan dengan minat dan pilihan anda, sebagaimana disimpulkan daripada interaksi anda dengan Kami dan maklumat yang anda berikan.

13.3. Anda mempunyai hak untuk menolak daripada menerima komunikasi pemasaran daripada Kami pada bila-bila masa. Anda boleh berbuat demikian dengan memilih menggunakan mekanisme penolakan yang disediakan dalam komunikasi yang anda terima atau dengan mengemukakan permintaan bertulis kepada Kami di maklumat hubungan yang tertera dalam perenggan 18 di bawah.

14. KEMASKINI NOTIS PRIVASI INI

14.1. Kami boleh menyemak dan mengemaskini Notis Privasi ini dari semasa ke semasa untuk mencerminkan perubahan dalam PDPA dan amalan perniagaan yang berkuat kuasa dengan segera. Dengan terus berurusan dengan Kami, anda dianggap telah menerima dan bersetuju dengan Notis Privasi yang telah disemak semula dan dikemaskini.

15. PENERIMAAN NOTIS PRIVASI INI

15.1. Dengan menunjukkan penerimaan anda terhadap Notis Privasi ini, anda dianggap telah dengan jelas memberikan persetujuan kepada pemprosesan data peribadi anda seperti yang diperlukan oleh Kami dan/atau Rakan Kongsi Kami untuk Tujuan tersebut.

16. PENGECUALIAN TANGGUNGJAWAB

16.1. Dalam aspek perlindungan data peribadi, Kami tidak akan bertanggungjawab atas sebarang pelanggaran, pencerobohan atau ketidakpatuhan dengan mana-mana prinsip privasi atau perlindungan data peribadi dalam keadaan berikut:

16.1.1. Apabila terdapat tindakan semula jadi atau peristiwa di luar kawalan Kami yang menyebabkan kerosakan atau gangguan fungsi atau pemusnahan pada mana-mana peralatan atau jentera yang digunakan untuk menjaga, menyimpan atau memproses data peribadi;

16.1.2. Apabila data peribadi mudah didapati atau dapat ditemui di domain awam;

16.1.3. Apabila walaupun dengan usaha terbaik Kami, terdapat akses tanpa kebenaran, pengubahsuaian, alterasi, penyalahgunaan, pemancingan maklumat, pemalsuan atau penyalahgunaan data peribadi yang disebabkan oleh tindakan atau perilaku jahat atau penipuan atau jenayah pihak ketiga yang tidak berada di bawah kawalan atau arahan Kami; dan

16.1.4. Sekiranya anda memilih untuk berkomunikasi atau berhubung dengan Kami melalui mana-mana platform komunikasi pihak ketiga dan anda kemudiannya memberikan data peribadi anda untuk membolehkan Kami menjawab pertanyaan anda, menilai atau memproses permohonan anda untuk Produk dan/atau Perkhidmatan Kami, Kami menggalakkan anda untuk membaca notis privasi pihak ketiga tersebut kerana Kami tidak bertanggungjawab atas amalan privasi pihak ketiga tersebut.

16.2. Anda hendaklah menanggung rugi dan membebaskan Kami daripada sebarang kerugian, kerosakan, atau perbelanjaan yang mungkin dialami oleh Kami yang timbul daripada penyediaan data peribadi palsu atau tidak tepat.

17. PERTIKAIAN

17.1. Notis Privasi ini disediakan dalam Bahasa Malaysia dan Bahasa Inggeris. Sekiranya terdapat pertikaian atau ketidakselarasan antara Notis Privasi ini dalam Bahasa Malaysia dan Bahasa Inggeris, Notis Privasi ini dalam Bahasa Inggeris hendaklah didahului dan digunapakai.

18. HUBUNGI KAMI

18.1. Anda boleh menghubungi Kami atau mengemukakan pertanyaan anda berkenaan pemprosesan data peribadi anda di:

Jabatan Undang-Undang

Alamat: Unit 3B-10-01, Aras 10, Menara 3B,

UOA Business Park, No. 1, Jalan Pengaturcara U1/51A,

Seksyen U1, 40150 Shah Alam, Selangor.

Telefon: +603-78904499

Emel: [email protected]

Dikemaskini: 8 September 2025

"Kami" bermaksud Carro Digital Sdn. Bhd., dan syarikat induk, anak syarikat, syarikat-syarikat bersekutu dan/atau yang berkaitan dengan kami.

1. PENDAHULUAN

1.1. Kami prihatin dan komited terhadap perlindungan data peribadi anda dan privasi anda. Notis Privasi ini menjelaskan bagaimana Kami memproses data anda dari pengumpulan, penggunaan, perkongsian, pelupusan dan langkah-langkah keselamatan Kami bagi memastikan bahawa data peribadi anda dilindungi.

1.2. Oleh itu, selaras dengan Akta Perlindungan Data Peribadi 2010 dan peraturan-peraturannya serta pindaannya ("PDPA"), Notis Privasi ini terpakai kepada mana-mana individu yang menyediakan data peribadi kepada Kami atau data peribadi yang dikumpul, digunakan atau diproses oleh dan/atau didedahkan kepada Kami berkaitan dengan Tujuan tersebut.

2. COOKIE / TEKNOLOGI PENJEJAKAN

Laman web ini mungkin menggunakan cookie dan teknologi penjejakan lain bergantung kepada ciri-ciri yang ditawarkan. Cookie dan teknologi penjejakan ini berguna untuk mengumpul maklumat seperti jenis browser dan sistem pengoperasian, menjejaki jumlah pengunjung ke laman tersebut, dan memahami cara pengunjung menggunakan laman tersebut. Cookie juga boleh membantu menyesuaikan laman tersebut untuk pengunjung. Cookie yang digunakan dalam laman web ini tidak akan mengenal pasti alamat IP dan pengguna individu.

3. PENGUMPULAN DATA PERIBADI

3.1. Bagi kami menyediakan anda dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan dari semasa ke semasa (sama ada oleh Kami atau dalam kerjasama dengan Rakan Kongsi Kami) ("Produk-Produk dan/atau Perkhidmatan-Perkhidmatan") dan untuk membolehkan Kami beroperasi dalam keadaan yang efisien dan berkesan, Kami mungkin telah mengumpul, memproses dan menyimpan atau akan perlu mengumpul, memproses dan menyimpan data peribadi yang relevan daripada anda sama ada secara manual atau melalui Platfom dalam urus niaga semasa atau akan datang anda dengan Kami, syarikat induk kami, anak syarikat-anak syarikat kami, syarikat- syarikat sekutu, syarikat yang berhubungan dengan kami, rakan kongsi dan rakan kolaborasi Kami termasuklah semua pemegang saham, pengarah, pekerja, pembekal, kontraktor, dan/atau orang yang dibenarkan oleh mereka (secara kolektif, "Rakan Kongsi Kami").

3.2. Data peribadi yang dikumpul dan diproses oleh Kami dan/atau Rakan Kongsi Kami adalah termasuk tetapi tidak terhad kepada yang berikut:

3.2.1. nama, umur, jantina, bangsa, asal etnik, jawatan, nama syarikat dan perniagaan anda, butiran akaun bank, butiran kad kredit, dan butiran hubungan termasuk nombor telefon, alamat kediaman, dan alamat e-mel;

3.2.2. tarikh lahir, nombor kad pengenalan, dan nombor pasport anda;

3.2.3. butiran-butiran, maklumat, dan butiran hubungan keluarga, saudara-mara, atau pihak berkaitan dengan anda;

3.2.4. maklumat berkaitan dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami yang mungkin anda beli dari Kami atau mendaftar minat anda dengan Kami untuk pembelian, pertanyaan, kemaskini, maklumat, dan sebagainya;

3.2.5. imej-imej dan gambar anda;

3.2.6. data penggunaan rangkaian anda dan maklumat lain yang dikumpul secara automatik oleh sistem komputer Kami, termasuk alamat IP komputer anda, pautan yang dilawati, dan aktiviti lain yang dijalankan dalam talian atau menggunakan sistem komputer Kami;

3.2.7. data peribadi sensitif termasuk maklumat berkenaan dengan kesihatan fizikal dan/atau mental anda, pendapat politik, kepercayaan agama, atau kepercayaan lain yang serupa, pelakuan atau dakwaan pelakuan mana-mana kesalahan atau sebarang data peribadi sensitif lain seperti yang ditetapkan oleh PDPA dari semasa ke semasa, yang anda dedahkan yang mana diperlukan untuk Tujuan tersebut. Sekiranya kami mengumpul, menggunakan, menyimpan, atau mendedahkan data peribadi sensitif anda, Kami akan mendapatkan persetujuan nyata anda; dan/atau

3.2.8. sebarang data peribadi lain yang diperlukan daripada anda untuk Tujuan tersebut (seperti yang didefinasikan di bawah).

4. SUMBER PENGUMPULAN DATA PERIBADI

Kami mengumpul data peribadi daripada anda melalui cara-cara berikut:

4.1. Secara Langsung:

4.1.1. apabila anda mencipta akaun, mendaftar dengan Kami dan/atau mengemukakan sebarang borang kepada Kami atau untuk mendapatkan manfaat daripada Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

4.1.2. borang tempahan;

4.1.3. borang pendaftaran;

4.1.4. borang dalam talian;

4.1.5. borang jualan;

4.1.6. borang pembelian;

4.1.7. borang pemeriksaan;

4.1.8. borang selepas jualan;

4.1.9. borang perkhidmatan;

4.1.10. apabila anda mendedahkan data peribadi di Platform Kami, laman web, pertemuan bersemuka, mesej e-mel, perbualan telefon dengan pasukan Kami seperti pegawai pemasaran atau perkhidmatan pelanggan;

4.1.11. apabila anda secara sukarela dan bersetuju untuk menyertai sebarang penyelidikan yang dijalankan oleh Kami;

4.1.12. apabila anda mendaftar untuk komunikasi-komunikasi jualan lintas, pemasaran, dan promosi-promosi Kami atau sebarang inisiatif lain;

4.1.13. apabila anda memberikan maklum balas, komen, soalan, penilaian dan ulasan di laman web Kami, media sosial atau kepada pegawai perkhidmatan pelanggan Kami;

4.1.14. apabila anda berinteraksi atau berkomunikasi dengan Kami melalui laman web Kami atau saluran media sosial, halaman-halaman atas talian, promosi-promosi dan/atau blog-blog;

4.1.15. apabila anda menghubungi Kami dan/atau memasuki perjanjian dengan Kami atau berhubung dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

4.1.16. apabila anda melawat dan/atau berada di premis Kami dan gambar anda dirakam oleh Kami melalui kamera CCTV, gambar atau video yang diambil oleh Kami atau wakil-wakil Kami;

4.1.17. apabila anda menghadiri atau mengambil bahagian dalam mana-mana acara Kami;

4.1.18. apabila anda mengemukakan permohonan pekerjaan; dan/atau

4.1.19. apabila anda menyerahkan data peribadi anda kepada Kami melalui apa-apa medium lain atas sebarang sebab-sebab lain.

4.2. Tidak Langsung:

4.2.1. apabila Kami mencari dan menerima data peribadi anda yang berkaitan dengan hubungan anda dengan Kami (termasuk bagi Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami atau permohonan pekerjaan);

4.2.2. jika anda bertindak sebagai perantara atau menyediakan Kami dengan maklumat mengenai pihak ketiga atau individu lain (seperti ahli keluarga, rakan, rakan sekerja, pekerja, dan sebagainya), anda menjamin bahawa anda telah mendapatkan semua persetujuan yang diperlukan daripada pihak ketiga atau individu lain tersebut untuk memproses data peribadi mereka oleh Kami;

4.2.3. memandangkan Kami mengumpulkan data peribadi pihak ketiga atau individu lain daripada anda, anda menjamin untuk memaklumkan kepada pihak ketiga atau individu lain tersebut tentang semua perkara yang disenaraikan di sini dengan merujuk mereka ke laman web Kami atau memaklumkan mereka mengenai kandungan di dalam ini;

4.2.4. mana-mana pihak ketiga yang bekerjasama dengan Kami; dan/atau

4.2.5. sebarang maklumat lain yang mungkin Kami kumpulkan daripada sumber-sumber lain.

5. TUJUAN MENGUMPUL DATA PERIBADI

5.1. Kami mengumpul dan memproses data peribadi anda untuk tujuan termasuk tetapi tidak terhad kepada yang berikut ("Tujuan"):

Aturan dengan anda

5.1.1. Untuk menyediakan, menghantar, memproses permohonan bagi, dan penyediaan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.2. Untuk mendaftar akaun dengan nama pengguna dan kata laluan bagi mengakses Platform;

5.1.3. Penilaian kredit, pemeriksaan latar belakang/identiti, dan penilaian kewajaran sebagaimana yang dianggap perlu atau sesuai oleh Kami dan/atau Rakan Kongsi Kami;

5.1.4. Pelaksanaan tanggungjawab-tanggungjawab yang diperlukan di bawah perjanjian-perjanjian, kontrak-kontrak, aturan dengan anda dan/atau mana-mana pihak;

5.1.5. Prosedur pengurusan hubungan pelanggan yang Kami anggap perlu dan sesuai;

5.1.6. Aktiviti pengkategorian pelanggan berkaitan dengan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.7. Tujuan-tujuan lain yang dinyatakan dalam Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami atau tujuan-tujuan yang berkaitan dengannya;

5.1.8. Komunikasi dan/atau kemaskini kepada anda;

5.1.9. Untuk memohon dan memperolehi kemudahan kredit, jika perlu;

5.1.10. Untuk memohon dan memperolehi polisi insurans, jika perlu;

5.1.11. Untuk memaklumkan kepada anda mengenai Produk-Produk dan/atau Perkhidmatan-Perkhidmatan baru Kami atau sebarang perubahan kepada Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami;

5.1.12. Untuk menjawab pertanyaan anda;

5.1.13. Untuk menghantar bahan-bahan promosi kepada anda;

5.1.14. Untuk Tujuan pemasaran dan/atau penyelidikan;

5.1.15. Untuk menyelenggara dan mengemaskini penyimpanan rekod-rekod dalaman;

5.1.16. Untuk tujuan pentadbiran dalaman;

5.1.17. Untuk mengemaskini mengenai acara-acara Kami;

5.1.18. Untuk mempermudahkan penyertaan anda dan pengurusan kami bagi sebarang acara, promosi, atau kempen;

5.1.19. Untuk mengendalikan analisis data, termasuk profil dan analisis tingkah laku; dan/atau

5.1.20. Mana-mana individu di bawah kewajipan kerahsiaan yang telah Kami lantik untuk memenuhi obligasi Kami kepada anda, yang telah berjanji untuk mengekalkan kerahsiaan data peribadi anda.

Pematuhan undang-undang

5.1.21. Pencegahan, menghalang, dan melaporkan sebarang jenayah termasuk tetapi tidak terhad kepada penipuan, rasuah dan pengubahan wang haram;

5.1.22. Untuk bertindak balas kepada keperluan proses undang-undang sivil atau jenayah;

5.1.23 Untuk tujuan audit, laporan, pengurusan risiko, sekuriti dan tujuan pematuhan; dan/atau

5.1.24. Pematuhan kepada sebarang keperluan undang-undang atau peraturan berkaitan dengan penyediaan Produk-Produk dan/atau Perkhidmatan-Perkhidmatan Kami dan untuk membuat pendedahan di bawah keperluan mana-mana undang-undang, peraturan, arahan, perintah mahkamah, perintah, undang-undang kecil, garis panduan, pekeliling dan/atau kod yang berkenaan.

Untuk menyusun semula atau membuat perubahan kepada Perniagaan Kami

5.1.25. Dalam keadaan di mana Kami: (i) sedang dalam perundingan untuk penjualan Perniagaan Kami atau sebahagiannya kepada pihak ketiga; (ii) dijual kepada pihak ketiga; atau (iii) menjalani penyusunan semula, Kami mungkin perlu memindahkan sebahagian atau keseluruhan data peribadi anda kepada pihak ketiga yang berkenaan (dan penasihat-penasihat mereka) sebagai sebahagian daripada sebarang proses penilaian kewajaran bagi tujuan menganalisis sebarang penjualan atau penyusunan semula yang dicadangkan. Kami juga mungkin perlu memindahkan data peribadi anda kepada entiti yang telah disusun semula atau pihak ketiga tersebut selepas penjualan atau penyusunan semula untuk digunakan bagi Tujuan yang sama seperti yang dinyatakan dalam Notis Privasi ini.

5.1.26. Dalam keadaan lain, Tujuan-tujuan yang bersampingan dan berkaitan dengan mana-mana Tujuan yang disebutkan di atas atau yang diperlukan atau berkaitan secara langsung dengan hubungan anda dengan Kami atau di mana ia dibenarkan di bawah undang-undang yang berkenaan.

6. TANGGUNGJAWAB ANDA

6.1. Adalah tanggungjawab anda untuk menyediakan data peribadi anda kepada Kami dengan cara yang paling tepat, sekiranya gagal, Kami tidak dapat memproses data peribadi anda bagi pihak anda dan untuk Tujuan yang dinyatakan di atas, dan semua hubungan yang diwujudkan atau akan diwujudkan antara Kami hendaklah ditamatkan dan tidak lagi berkuatkuasa serta-merta.

6.2. Dalam keadaan di mana data peribadi untuk mana-mana pihak ketiga dibekalkan oleh anda kepada Kami, termasuk di mana anda dinamakan oleh pihak ketiga sebagai yang pelindung hayat, pemegang amanah atau benefisiari atau di mana anda merujuk pihak ketiga kepada Kami untuk tujuan menawarkan Produk dan/atau Perkhidmatan Kami kepada pihak ketiga tersebut, anda hendaklah memastikan bahawa pihak ketiga tersebut telah membaca Notis Privasi ini dan bersetuju untuk Kami mengumpul dan memproses data peribadi mereka untuk mana-mana Tujuan sebelum membekalkan data peribadi mereka kepada Kami dan anda hendaklah menjamin dan menanggung kerugian Kami atas sebarang kerugian, kerosakan, atau tuntutan yang timbul daripadanya.

7. PEMINDAHAN DATA PERIBADI

7.1. Data peribadi anda mungkin dipindahkan ke, disimpan, digunakan, dan diproses dalam bidang kuasa selain daripada Malaysia. Anda memahami dan bersetuju dengan pemindahan data peribadi anda keluar daripada Malaysia seperti yang diterangkan di sini.

7.2. Kami akan mengambil langkah-langkah berjaga-jaga yang munasabah dan melakukan penilaian kewajaran untuk memastikan bahawa data peribadi yang dipindahkan keluar daripada Malaysia menerima tahap perlindungan yang setaraf dengan perlindungan yang diterima di bawah PDPA dan pemindahan tersebut akan tertakluk kepada Notis Privasi ini.

8. PENDEDAHAN DATA PERIBADI

8.1. Secara umumnya, data peribadi anda dengan Kami akan dijaga kerahsiaannya. Walau bagaimanapun, Kami boleh mendedahkan data peribadi anda kepada kategori-kategori berikut, termasuk tetapi tidak terhad kepada pihak ketiga berikut berhubungan dengan Tujuan tersebut:

8.1.1. Syarikat induk Kami, anak syarikat, syarikat berkaitan dan/atau Syarikat bersekutu sama ada di Malaysia atau luar negara;

8.1.2. Pelabur sebenar dan pelabur berpotensi Kami dan/atau rakan kongsi seperti rakan kongsi perniagaan dalam talian, pusat data, peniaga, pengedar, penjual, ejen, peniaga yang menyediakan, membekalkan, mengedarkan, atau berurusan secara umum dengan Produk dan/atau Perkhidmatan Kami;

8.1.3. Pengarah, pekerja dan wakil yang dibenarkan oleh Kami, juruaudit, perunding perniagaan, pegawai bank, akauntan, peguam, penasihat profesional yang lain dan/atau perunding seperti yang Kami anggap perlu dan sesuai;

8.1.4. Sub-kontraktor Kami, pembekal, pembekal perkhidmatan pihak ketiga seperti yang Kami anggap perlu atau sesuai, termasuk penyedia atau penerbit kandungan atau syarikat atau entiti pemasaran;

8.1.5. Sesiapa yang Kami diwajibkan atau diperlukan oleh undang-undang atau sebagai respons kepada pihak berkuasa tempatan atau negeri atau persekutuan, badan kawal selia, agensi penguatkuasaan, pihak berkuasa undang-undang, mahkamah undang-undang, tribunal, pusat arbitrasi, suruhanjaya atau majlis atau persatuan yang sah di bawah undang-undang;

8.1.6. Agen pelaporan kredit bagi tujuan menjalankan atau terus menjalankan pemeriksaan kredit untuk ulasan kredit, penilaian kredit, tujuan pemulihan hutang, dan dokumentasi undang-undang yang berikutan daripada kontrak atau kemudahan yang telah atau akan atau terus diberikan oleh institusi kewangan atau orang lain;

8.1.7. Sekiranya anda gagal dalam pembayaran, mana-mana agensi pemungutan atau pemulihan hutang;

8.1.8. Mana-mana syarikat insurans bagi tujuan memohon dan mendapatkan polisi insurans;

8.1.9. Mana-mana individu yang berkaitan dengan penguatkuasaan atau pemeliharaan mana-mana hak Kami di bawah Produk dan/atau Perkhidmatan Kami;

8.1.10. Mana-mana pihak ketiga untuk tujuan penyelidikan dan pembangunan;

8.1.11. Mana-mana pihak yang diberi kuasa dan/atau mendapat persetujuan daripada anda;

8.1.12. Sesiapa yang diperlukan dalam menjalankan perniagaan Kami termasuk tetapi tidak terhad kepada bank-bank, institusi kewangan, badan pengawal, dan syarikat insurans;

8.1.13. Pemproses data Kami yang memproses data peribadi anda bagi pihak Kami; dan/atau

8.1.14. Sesiapa yang lain yang Kami anggap sesuai atau perlu.

9. LANGKAH- LANGKAH KESELAMATAN

9.1. Kami mengambil langkah-langkah ini untuk melindungi data peribadi anda:-

9.1.1. Bergantung kepada kemajuan teknologi, kos pelaksanaan, dan sifat data dan/atau maklumat yang perlu dilindungi, Kami berusaha dengan sebaik mungkin untuk melaksanakan langkah-langkah keselamatan teknikal, fizikal, elektronik, dan prosedur yang sesuai apabila ianya praktikal untuk dilakukan selaras dengan PDPA dan piawaian industri untuk melindungi dan mencegah pemprosesan data peribadi anda tanpa kebenaran atau menyalahi undang-undang;

9.1.2. Dengan memastikan data peribadi anda disimpan sebagaimana yang diperlukan oleh PDPA; dan/atau

9.1.3. Dengan memastikan kakitangan Kami tidak menyalahgunakan data peribadi anda.

9.2. Jika berkenaan, anda dikehendaki untuk mengekalkan keselamatan dan kerahsiaan nama pengguna dan kata laluan anda dan tidak mendedahkan atau membenarkan pendedahan kepada mana-mana orang yang tidak berkebenaran, dan memberitahu Kami secepat mungkin sekiranya anda mengetahui atau mengesyaki bahawa seseorang yang lain mengetahui nama pengguna dan kata laluan anda atau percaya bahawa kerahsiaan nama pengguna dan kata laluan anda telah hilang, dicuri atau digugat dengan apa cara sekalipun atau transaksi yang tidak dibenarkan telah atau mungkin telah berlaku.

9.3. Kami tidak akan bertanggungjawab atas sebarang akses yang tidak sah, pencerobohan, penipuan atau penyalahgunaan nama pengguna dan kata laluan anda, pelanggaran keselamatan atau kehilangan data peribadi yang berada di luar kawalan munasabah Kami.

10. KANAK-KANAK DAN ORANG DIBAWAH UMUR 18 TAHUN

10.1. Bagi kanak-kanak (iaitu, individu di bawah umur 18 tahun) atau individu yang tidak sah secara undang-undang untuk memberi kebenaran, anda mengesahkan bahawa anda adalah ibu bapa atau penjaga sah atau orang yang mempunyai tanggungjawab keibu-bapaan ke atas mereka atau orang yang dilantik oleh mahkamah untuk menguruskan urusan mereka atau bahawa mereka telah melantik anda untuk bertindak bagi pihak mereka, untuk memberikan persetujuan bagi pemprosesan (termasuk pendedahan dan pemindahan) data peribadi mereka selaras dengan Notis Privasi ini.

11. JANGKA MASA PENYIMPANAN DATA PERIBADI

11.1. Kami hanya akan menyimpan data peribadi anda selagi yang relevan untuk Tujuan (kecuali jika obligasi undang-undang atau insurans memerlukan Kami menyimpannya untuk tempoh yang lebih lama seperti keperluan operasi, undang-undang, peraturan, cukai atau perakaunan). Jika maklumat yang disimpan oleh Kami tidak lagi diperlukan, Kami akan mengambil langkah-langkah munasabah untuk memastikan maklumat tersebut dipadam dan/atau dimusnahkan.

12. HAK-HAK ANDA

12.1. Penarikan semula kebenaran

Anda boleh pada bila-bila masa menarik semula kebenaran anda kepada Kami untuk memproses sebarang data peribadi anda atau kepada sebahagian atau bahagian daripada yang sama dengan menghantar notis bertulis kepada Kami di maklumat hubungan yang tertera dalam perenggan 18 di bawah, tertakluk kepada tempoh masa yang munasabah untuk penarikan semula kebenaran itu dilaksanakan. Kami akan mengambil semua langkah yang diperlukan untuk memberi kesan kepada penarikan semula kebenaran anda, setakat mana penarikan semula tersebut tidak bercanggah dengan sebarang obligasi undang-undang Kami yang lain.

12.2. Had pemprosesan data peribadi anda

Jika anda tidak mahu data peribadi anda dikongsi dengan pihak lain, atau jika anda tidak mahu diberi tawaran untuk Produk dan/atau Perkhidmatan yang ditawarkan oleh Kami atau pihak lain termasuk pihak ketiga, sila beritahu Kami secara bertulis di maklumat hubungan yang tertera dalam perenggan 18 di bawah.

12.3. Akses dan salinan data peribadi anda

Tertakluk kepada persetujuan bertulis Kami, anda mempunyai hak untuk:

12.3.1. Tahu Data Peribadi Apa yang Kami Miliki Mengenai Anda: Anda boleh meminta maklumat tentang data peribadi apa yang Kami pegang tentang anda, dan Kami akan memberikan anda ringkasan data peribadi yang Kami telah kumpulkan.

12.3.2. Meminta Salinan Data Peribadi Anda: Anda juga boleh meminta salinan data peribadi anda yang Kami simpan. Kami berhak untuk mengenakan bayaran pentadbiran yang munasabah untuk menyediakan anda dengan salinan rekod data peribadi anda. Jika bayaran tersebut terpakai, Kami akan memberitahu anda jumlahnya sebelum memproses permintaan anda.

12.3.3. Pembetulan Data Peribadi Anda: Jika anda mendapati bahawa data peribadi anda dalam rekod Kami tidak tepat, tidak lengkap, membawa kepada sesuatu yang tidak benar, atau tidak dikemaskini, anda boleh meminta pembetulan. Kami akan membuat usaha yang munasabah untuk mengemaskini dan membetulkan data yang diperlukan.

12.4. Walau bagaimanapun, Kami berhak untuk menolak sebarang permintaan untuk penarikan semula kebenaran, akses kepada, salinan, dan/atau pembetulan data peribadi anda dalam keadaan-keadaan berikut:

12.4.1. Jika terdapat kekurangan maklumat yang diberikan oleh anda atau mana-mana pihak yang membuat permintaan untuk membolehkan Kami menjejaki atau mengenalpasti data peribadi yang dipertikaikan;

12.4.2. Jika terdapat keraguan yang munasabah mengenai identiti anda atau identiti orang yang membuat permintaan atau jika Kami merasakan bahawa anda atau pihak yang meminta tersebut sebenarnya bukan pemilik atau subjek data peribadi yang dipertikaikan dan tidak berhak secara sah dibawah undang-undang untuk membuat sebarang permintaan berhubung data peribadi tersebut;

12.4.3. Jika membenarkan akses atau pembetulan itu boleh dianggap sebagai suatu pelanggaran terhadap perintah Mahkamah;

12.4.4. Dalam permintaan untuk akses atau pembetulan (terkecuali dalam kes penarikan semula kebenaran):

a) di mana beban atau kos untuk mengendalikan permintaan akses atau pembetulan itu tidak seimbang dengan risiko kepada privasi anda;

b) di mana pematuhan dengan permintaan itu akan melibatkan pendedahan data peribadi yang tidak dibenarkan milik pihak ketiga;

c) di mana pematuhan akan menyebabkan pendedahan maklumat dagangan yang sulit;

d) di mana akses ditadbir oleh undang-undang yang lain.

12.5. Anda boleh menghubungi dan mengemukakan permintaan bertulis kepada Kami seperti yang dinyatakan dalam perenggan 18 di bawah berkenaan dengan penarikan semula kebenaran, akses kepada, salinan, dan/atau pembetulan data peribadi anda dan sebarang kos yang mungkin dikenakan berkenaan dengan hal yang sama hendaklah ditanggung oleh anda. Kami akan mengeluarkan notis bertulis dalam tempoh dua puluh satu (21) hari dari tarikh penerimaan permintaan bertulis anda oleh Kami, memberitahu anda tentang hasil permintaan anda dan jika Kami tidak dapat mematuhi permintaan anda, sebab-sebab bagi penolakan tersebut.

13. PEMASARAN LANGSUNG

13.1. Kami boleh menggunakan data peribadi anda untuk menghantar komunikasi pemasaran kepada anda, termasuk tetapi tidak terhad kepada tawaran promosi dan kemas kini mengenai Produk dan/atau Perkhidmatan Kami sepertimana yang dibenarkan oleh PDPA.

13.2. Komunikasi ini boleh dihantar melalui e-mel, mel melalui pos, telefon atau cara lain dan mungkin disesuaikan dengan minat dan pilihan anda, sebagaimana disimpulkan daripada interaksi anda dengan Kami dan maklumat yang anda berikan.

13.3. Anda mempunyai hak untuk menolak daripada menerima komunikasi pemasaran daripada Kami pada bila-bila masa. Anda boleh berbuat demikian dengan memilih menggunakan mekanisme penolakan yang disediakan dalam komunikasi yang anda terima atau dengan mengemukakan permintaan bertulis kepada Kami di maklumat hubungan yang tertera dalam perenggan 18 di bawah.

14. KEMASKINI NOTIS PRIVASI INI

14.1. Kami boleh menyemak dan mengemaskini Notis Privasi ini dari semasa ke semasa untuk mencerminkan perubahan dalam PDPA dan amalan perniagaan yang berkuat kuasa dengan segera. Dengan terus berurusan dengan Kami, anda dianggap telah menerima dan bersetuju dengan Notis Privasi yang telah disemak semula dan dikemaskini.

15. PENERIMAAN NOTIS PRIVASI INI

15.1. Dengan menunjukkan penerimaan anda terhadap Notis Privasi ini, anda dianggap telah dengan jelas memberikan persetujuan kepada pemprosesan data peribadi anda seperti yang diperlukan oleh Kami dan/atau Rakan Kongsi Kami untuk Tujuan tersebut.

16. PENGECUALIAN TANGGUNGJAWAB

16.1. Dalam aspek perlindungan data peribadi, Kami tidak akan bertanggungjawab atas sebarang pelanggaran, pencerobohan atau ketidakpatuhan dengan mana-mana prinsip privasi atau perlindungan data peribadi dalam keadaan berikut:

16.1.1. Apabila terdapat tindakan semula jadi atau peristiwa di luar kawalan Kami yang menyebabkan kerosakan atau gangguan fungsi atau pemusnahan pada mana-mana peralatan atau jentera yang digunakan untuk menjaga, menyimpan atau memproses data peribadi;

16.1.2. Apabila data peribadi mudah didapati atau dapat ditemui di domain awam;

16.1.3. Apabila walaupun dengan usaha terbaik Kami, terdapat akses tanpa kebenaran, pengubahsuaian, alterasi, penyalahgunaan, pemancingan maklumat, pemalsuan atau penyalahgunaan data peribadi yang disebabkan oleh tindakan atau perilaku jahat atau penipuan atau jenayah pihak ketiga yang tidak berada di bawah kawalan atau arahan Kami; dan

16.1.4. Sekiranya anda memilih untuk berkomunikasi atau berhubung dengan Kami melalui mana-mana platform komunikasi pihak ketiga dan anda kemudiannya memberikan data peribadi anda untuk membolehkan Kami menjawab pertanyaan anda, menilai atau memproses permohonan anda untuk Produk dan/atau Perkhidmatan Kami, Kami menggalakkan anda untuk membaca notis privasi pihak ketiga tersebut kerana Kami tidak bertanggungjawab atas amalan privasi pihak ketiga tersebut.

16.2. Anda hendaklah menanggung rugi dan membebaskan Kami daripada sebarang kerugian, kerosakan, atau perbelanjaan yang mungkin dialami oleh Kami yang timbul daripada penyediaan data peribadi palsu atau tidak tepat.

17. PERTIKAIAN

17.1. Notis Privasi ini disediakan dalam Bahasa Malaysia dan Bahasa Inggeris. Sekiranya terdapat pertikaian atau ketidakselarasan antara Notis Privasi ini dalam Bahasa Malaysia dan Bahasa Inggeris, Notis Privasi ini dalam Bahasa Inggeris hendaklah didahului dan digunapakai.

18. HUBUNGI KAMI

18.1. Anda boleh menghubungi Kami atau mengemukakan pertanyaan anda berkenaan pemprosesan data peribadi anda di:

Jabatan Undang-Undang

Alamat: Unit 3B-10-01, Aras 10, Menara 3B,

UOA Business Park, No. 1, Jalan Pengaturcara U1/51A,

Seksyen U1, 40150 Shah Alam, Selangor.

Telefon: +603-78904499

Emel: [email protected]

Dikemaskini: 28 January 2026

Anti-Bribery and Anti-Corruption Policy

"We", "Us", "Our" and "Carro" mean Carro Technology Sdn. Bhd., Carro Digital Sdn. Bhd., Carro Care Malaysia Sdn. Bhd. and their parent companies, holding companies, subsidiaries, associated and/or related companies.

1. STATEMENT OF POLICY

1.1 We are committed to conducting Our business with highest integrity in accordance with all relevant laws and regulations which govern Our operations, including but not limited to anti-bribery and corruption laws, particularly the Malaysian Anti-Corruption and Commission Act 2009, its amendments and all guidelines issued by the relevant authorities pertaining the same ("ABC Laws").

1.2 We take a zero-tolerance approach against all forms of Bribery and Corruption and are committed to complying with all applicable ABC Laws in Malaysia. This Policy sets out the minimum requirements, roles and responsibilities for combating Bribery and Corruption as well as measures for preventing, detecting, handling and responding to Bribery and Corruption issues. For avoidance of doubt, this Policy shall be read together with the Our rules, regulations, policies, procedures, employee handbook and the ABC Laws.

2. SCOPE OF POLICY

2.1 The principles and obligations outlined in this Policy shall apply to all individuals working at all levels and grades, including top management, Directors, partners, managers, Employees (whether permanent, fixed term or temporary) consultant, trainee, seconded staff, intern, probationer, volunteers, or any other person(s) associated with Us, or any of Our holding company, subsidiaries, affiliates and related entities, wherever located (collectively referred to as "Employee(s)" in this Policy).

2.2 This Policy also applies to Our external providers and business associates including but not limited to, clients, joint-venture, joint-venture partners, consortium partners, suppliers, distributors, vendors, partners, contractors, sub-contractors, agents, consultants, outsourced personnel, intermediaries, investors, members of public (where relevant) and all parties involved directly or indirectly with Us.

2.3 This Policy applies equally to Our business dealings with commercial (private sector) and government (public sector) entities and includes interactions with their employees, agents, advisors, representatives and officials, politicians, political parties and other appointed representatives at all levels.

2.4 If you are in any doubt as to how you should apply any of the provisions of this Policy, you are strongly encouraged to seek guidance from your immediate supervisors, or, where appropriate, Our senior management (if you are Our Employee) or Our contact person (if you are not Our Employee).

3. Definitions under the MALAYSIAN ANTI-CORRUPTION COMMISSION ACT 2009

3.1 Under this Policy, the following definitions are referred to:

3.1.1 Bribery: Bribery is defined as any action which would be considered as an offence of giving or receiving "gratification" under the Malaysian Anti-Corruption Commission Act 2009 ("MACC Act").

In practice, this means offering, giving, receiving or soliciting something of value in an attempt to illicitly influence the decisions or actions of a person a position of trust within an organisation.

"Gratification" is defined in the MACC Act shall mean the following:

(a) money, donation, gift, loan, fee, reward, valuable security, property or interest in property being property of any description whether movable or immovable, financial benefit, or any other similar advantage;

(b) any office, dignity, employment, contract of employment or services, and agreement to give employment or render services in any capacity;

(c) any payment, release, discharge or liquidation of any loan, obligation or other liability, whether in whole or in part;

(d) any valuable consideration of any kind, any discount, commission, rebate, bonus, deduction or percentage;

(e) any forbearance to demand any money or money's worth or valuable thing;

(f) any other service or favour of any description, including protection from any penalty or disability incurred or apprehended or from any action or proceedings of a disciplinary, civil or criminal nature, whether or not already instituted, and including the exercise or the forbearance from the exercise of any right or any official power or duty; and

(g) any offer, undertaking or promise, whether conditional or unconditional, of any gratification within the meaning of any of the preceding paragraphs (a) to (f).

Bribery may be "outbound", where someone acting on behalf of the company attempts to influence the actions of someone external, such as a government official or client decision-maker.

It may also be "inbound", where an external party is attempting to influence someone within the company such as a decision-maker or someone with access to confidential information.

Bribery and Corruption are closely related. However, Corruption has a wider remit. See 'Corruption' definition below.

3.1.2 Corruption: For the purpose of this Policy, corruption, is defined primarily as any actions which would be considered as an offence of giving or receiving "gratification" under the MACC Act.

In addition, Corruption may also include acts of extortion, collusion, breach of trust, abuse of power, trading under influence, embezzlement, fraud or money laundering.

3.1.3 Donations and Sponsorship: Charitable contributions and sponsorship payment made to support the community.

3.1.4 Directors: Directors include all independent and non-independent directors, executive and non-executive directors of the company and shall also include alternate or substitute directors.

3.1.5 Facilitation payment: A payment or other provision made personally to an individual in control of a process or decision. It is given to secure or expedite a routine or administrative duty or function.

3.2 The following are among the corrupt offences under the MACC Act:

3.2.1 Offence of soliciting or receiving gratification

(a) Any person who corruptly solicits or receives or agree to receive (for himself or for any other person) or corruptly gives, promises or offers to any person any gratification as an inducement to or a reward for any person doing or forbearing to do anything in respect of any matter or transaction is deemed to commit an offence; o

(b) Any person who corruptly accepts or obtains, or agrees to accept or obtain any gratification as an inducement or reward for doing or forbearing to do, any act in relation to his principal’s affairs or business, or for showing or forbearing to show favour or disfavor to any person in relation to his principal’s affairs or business is deemed to commit an offence

3.2.2 Offence of offering or giving gratification

(a) Any person who corruptly gives or agrees to give or offers any gratification to any agent as inducement or reward for doing or forbearing to do, or for having done or forborne to do the same in relation to his principal’s affairs or business, or for showing or forbearing to show favour or disfavour to any person in relation to his principal’s affairs or business is deemed to commit an offence.

3.2.3 Offence of intending to deceive

(a) Any person who gives to an agent, or being an agent, he uses with intent to deceive his principal, any receipt, account or other document in respect of which the principal is interested, and which he has reason to believe contains any statement which is false or erroneous or defective in any material particular, and is intended to mislead the principal is deemed to commit an offence

3.2.4 Offence on Bribery and Corruption of public body

(a) Any person who offers to an officer of any public body, or being an officer of any public body solicits or accepts, any gratification as an inducement or a reward, notwithstanding that the officer did not have the power, right or opportunity to do so, or accepted the gratification without intending to do so, or that the inducement or reward was not in relation to the affairs of the public body is deemed to commit an offence.

3.2.5 Failing to report when offered Bribery

(a) Any person to whom any gratification is given, promised or offered in contravention of MACC Act shall report the same.

4. PROHIBITION AGAINST ALL FORMS OF CORRUPTION, BRIBERY AND EXTORTION

4.1 You shall read, understand and abide by this Policy and are prohibited from directly or indirectly:

(a) giving, offering, authorising or promising to give or offer to or promising to authorise the giving or offering to; or

(b) soliciting or extorting (including blackmailing), accepting or receiving, or agreeing to accept or receive from any person, company or organisation (including any government, regulatory authority or public body and their officials, officers or members) any bribe, gratification or other corrupt payment as an inducement to, payment or reward for, or otherwise on account of, any person doing something or refraining from doing something or to influence a decision or conduct in respect of any matter or transaction whatsoever, actual or proposed.

4.2 All forms of Bribery and Corruption are prohibited.

4.3 Corruption, Bribery and/or acts of extortion are typically made:

(a) in order to gain or secure commercial, contractual or regulatory advantage for Us in a manner which is dishonest, improper, unfair or unethical (for example to obtain or retain business); or

(b) in order to provide personal advantage or favour, pecuniary or otherwise, for the Employee or persons connected with the Employee in a manner which may influence or compromise the Employee's ability to make objective and fair business decisions on behalf of Us.

4.4 Facilitation payment and kickbacks

(a) Facilitation payments involve routine payments typically made to low-level officials to expedite and/or secure a service or routine action. Kickbacks are typically payments made in return for a business favour or advantage.

(b) We strictly prohibit accepting or giving, whether directly or indirectly, Facilitation payment or kickbacks of any kind.

(c) You should not directly or indirectly offer, promise, make and/or accept any Facilitation payments or kickbacks of any kind to obtain a favourable outcome and must avoid any activity that might lead to, or suggest, that a Facilitation payment or kickback will be made or accepted by Us.

4.5 Gifts

(a) Any gifts must be unsolicited and not affect or be perceived as affecting any business judgement. Gifts should only be offered to and received in connection with a customary business or cultural occasion.

(b) Any gifts which are cash-in-kind or equivalent are absolutely prohibited.

(c) Any gifts which are offered or received must be done in Our name and not as a personal gift to or from an individual Employee.

4.6 Hospitality and Entertainment

(a) Any hospitality and entertainment must be unsolicited and not affect or be perceived as affecting any business judgement.

(b) Hospitality and entertainment may only be offered in conjunction with legitimate business meetings, conferences or events hosted, supported or sponsored by Us.

(c) Any exception to the general rule above requires management's prior consultation and approval.

4.7 Travel Expenses

(a) As a general rule, We prohibit Directors and Employees from giving or receiving travel expenses (travel, transportation, accommodation and incidental expenses arising thereof) to or from any third parties or public officials, unless otherwise specified or approved by Us.

(b) Any exception to the general rule above requires management's prior consultation and approval.

4.8 Donations and Sponsorships

(a) Any Donations and/or Sponsorships must be unsolicited and not affect or be perceived as affecting any business judgement.

(b) In principle, Donations and Sponsorships can only be made to legitimate organizations which have been registered with the Malaysian Registrar of Societies ("ROS") or the relevant government agencies and subject to due diligence and management approvals and is made in appropriate circumstances.

4.9 Political Contributions

(a) Employees are prohibited from making or offering to make any monetary or in-kind political contributions to political parties, political party officials or candidates for political office politically linked organisations, political campaign, or any person or entity acting on behalf of the foregoing.

(b) We encourage Employees to participate in the political election process by voting. Employees may choose to make personal political contributions as appropriate within the limits established by law but under no circumstances should they make any representation that they are doing so on behalf of or with Our support. Under no circumstances, however, will any Employees be compensated or reimbursed in any way by Us for a personal political contribution.

4.10 You are required to exercise due care and due diligence at all times when dealing with third parties and/or business associates and ensure that their affairs do not involve any form of corrupt practices, whether perceived or actual.

4.11 No Employee will suffer demotion, penalty or other adverse consequences for refusing to pay or receive bribes.

4.12 We do not offer employment to prospective Employees in return for previous favour/in exchange of improper favour. We award contracts and Employee positions purely based on merits.

4.13 As part of Our commitment to combat Bribery and Corruption, We expect all Employees, external providers and/or business associates to refrain from Bribery and Corruption and to adhere to this Policy.

5. CONFLICTS OF INTEREST

5.1 Conflict of interest occurs when an Employee's position within the company or that of the Employee's immediate family or such other obligation or special interest of an Employee, interferes (or would be perceived to interfere) with an Employee's ability to act in the best interest of the company.

5.2 Conflict of interest does not necessarily involve improper or corrupt behaviour, although they can lead to such behaviour.

5.3 There are several situations that could give rise to a conflict of interest. The most common are:

(a) Accepting gifts from external providers and/or business associates;

(b) When the Employee's outside employment or association causes or would be perceived to cause he or she not to act in Our best interest;

(c) Ownership of significant part of another company or business whose mission or mandate is in conflict with Our mission or goals or which is in competition Us;

(d) Awarding a contract to a company in which he or she has a financial interest or a connection such as a relative or friend;

(e) Recruiting a relative or friend or recruiting individuals in order to secure a business advantage;

(f) Active involvement in any multilevel marketing activities and communications with competitors.

5.4 A potential conflict of interest exists for Employees who make decisions in their jobs that would allow them to give preference or favour to a customer in exchange for anything of personal benefits to themselves or their friends and families. Such situation could interfere with the Employees' ability to make judgments solely in Our best interest. This would undermine the duties of good faith, fidelity, diligence and integrity as expected by Us.

5.5 You should avoid situations in which your personal interest could conflict with your professional obligations or duties. You must not use your position, official working hours, Our resources and assets, or information available to you for personal gain or to Our disadvantage.

5.6 In situations where a conflict of interest does occur, you are required to declare the matter and report to your direct superior.

6. Potential "Red flags"

6.1 The following is a list of possible red flags that may arise during the course of your work and may raise concerns under various ABC Laws. This list is not intended to be exhaustive and is for illustrative purposes only.

6.2 If you encounter any of these red flags, you must report them promptly in accordance with the reporting procedures set out in paragraph 8 below:

(a) you become aware that a third-party engages in, or has been accused of engaging in improper business practices which violates this Policy;

(b) you learn that a third-party has a reputation for paying bribes, or requiring that bribes are paid to them;

(c) a third-party insists on receiving a commission or fee payment before committing to sign up to a contract with Us, or carrying out a government function or process for Us;

(d) a third-party requests payment in cash and/or refuses to sign a formal commission or fee agreement, or to provide an invoice or receipt for a payment made;

(e) a third-party requests an unexpected additional fee or commission to "facilitate" a service;

(f) a third-party requests that a payment is made to "overlook" potential legal violations;

(g) a third-party insists the use of side letters or declines to formalise agreed-upon terms in writing;

(h) a third-party request or requires the use of an agent, intermediary, consultant, distributor or supplier that is not typically used by or known to Us;

(i) a third-party insists that its identity remain confidential or refuses to disclose the identity of its owners or principals; or

(j) a third-party does not have offices or a staff, or frequently move locations.

7. ANTI-BRIBERY and ANTI-CORRUPTION LAWS OF OTHER JURISDICTIONS

You are required to observe and comply with ABC Laws in Malaysia and any country in which We operate or runs Our business. This Policy shall apply even in circumstances and in countries where the giving and receiving of bribes or such corrupt payments may be common local practice or custom. It is not a valid defence against a charge of corruption to show that the bribe in question is customary in any profession, trade, vocation or calling, industry, jurisdiction or country.

8. REPORTING PROCEDURES

8.1 All reports must be emailed to [email protected] and we will investigate the matter accordingly.

8.2 So far as possible, the reports should include:

(a) Name of person/persons involved;

(b) Time, location and dates of Bribery and Corruption;

(c) How the Bribery and Corruption was perpetrated;

(d) Other witness to the Bribery and Corruption; and

(e) Documentation or evidence available, if any.

8.3 All information received will be treated as confidential. Any party suspecting any Bribery and Corruption should comply with the reporting procedures and should not attempt to personally conduct investigations or interview related to any Bribery and Corruption.

9. CONSEQUENCE OF NON-COMPLIANCE

9.1 Compliance with this Policy and with the laws of Malaysia is a condition of employment with Us. Failure or refusal to comply with this Policy, Our rules, regulations, policies, procedures, employee handbook and/or any other relevant laws and may subject the Employee to disciplinary action, up to and including termination of employment. Further, legal action may also be taken in the event that Our interests have been harmed as a result of the non-compliance.

9.2 The consequences of failing to comply with ABC Laws in Malaysia can be very serious. Independent of whether any enforcement action is taken against Us, Employees or personnel who violated the ABC Laws, may be subject to prosecution, criminal fines, and imprisonment.

"We", "Us", "Our" and "Carro" mean Carro Technology Sdn. Bhd., Carro Digital Sdn. Bhd., Carro Care Malaysia Sdn. Bhd. and their parent companies, holding companies, subsidiaries, associated and/or related companies.

1. STATEMENT OF POLICY

This Whistleblowing Policy ("Policy") aims to provide a safe avenue for employees and external parties (including those providing services to or having a business relationship with Us) to raise concerns with regard to improper conduct involving Us and/or Our employees and business partners on a confidential basis.

2. WHAT IS WHISTLEBLOWING?

2.1. Whistleblowing is when you voluntarily disclose inappropriate, unethical, improper or unlawful behaviour, conduct and practices in Carro.

2.2. Some examples include:-

a. Concerns about Our operational, accounting, internal controls or auditing matters;

b. Impropriety, corruption, bribery, acts of fraud, theft and/or misuse of Our properties, assets or resources;

c. Conduct which is an offence or breach of law;

d. Serious conflict of interest without disclosure;

e. Breach of Our policies or code of conduct;

f. Wrongdoings or misconduct;

g. Sexual or other forms of harassment in the workplace;

h. Unauthorized disclosure or sale of Our confidential data and information;

i. Any other serious improper matters which may cause financial or non-financial loss to Us or damage to Our reputation; and

j. Attempts to cover any of the aforementioned.

The above list is not exhaustive and are only examples that may expand or change, as events may dictate.

3. PROTECTION AGAINST REPRISALS

3.1. Whistleblower that submits a genuine report under this Policy will not be at risk of losing job or suffer retribution or harassment if they are acting in good faith, even if the allegations prove to be unfounded or mistaken.

3.2. That said, We do not condone any frivolous, mischievous, or malicious allegations. If the whistleblowing report is made with malicious intent or in bad faith by the whistleblower, this will be viewed seriously by Us and will be treated as a gross misconduct, which may subject the whistleblower to disciplinary action in accordance with Our disciplinary procedures.

4. CONFIDENTIALITY

4.1. We encourage you to identify yourself when reporting or providing information. All information provided will be treated with the strictest confidentiality.

4.2. There may be circumstances where information provided by you or your action in disclosing such information, may require disclosure. These circumstances include but are not limited to the following areas:

a. where We are under a legal obligation to disclose information provided by you;

b. where the information is already in the public domain;

c. where the information is given on a strictly confidential basis to legal or auditing professionals for the purpose of obtaining professional advice; and

d. where the information is given to the relevant authorities for criminal investigation.

In the event that We are faced with a circumstance not covered by the above, and where your identity is required to be revealed, We will endeavour to discuss this with you first.

5. REPORTS AND INFORMATION PROVIDED ANONYMOUSLY

Reports submitted anonymously are much less persuasive and may hinder investigation as it is more difficult to investigate the matter or to protect your position. Accordingly, We will consider and investigate anonymous reports, but any reports or information provided anonymously would be investigated on the basis of the individual merit of each circumstance.

6. REPORTING

All reports must be emailed to [email protected] and we will investigate the matter accordingly.

7. INVESTIGATION

We will review each report and based on the information received and evidence available, conduct a preliminary assessment to establish whether the report has any merit and can be substantiated. If the report warrants an investigation, We will open up an investigation into the matter using appropriate channels, resources and expertise and determine the appropriate action based on the findings and recommendation.

Insurance Terms and Conditions

In this Agreement, "You", "User" and "Your" mean the one accessing Our services. "We", "Us", "Our" and "Carro" mean Carro Digital Sdn. Bhd. [Registration No.: 201801015504 (1277520-H) and the group of companies comprising Carro Digital Sdn. Bhd., each and any holding companies, parent companies, subsidiaries, associated companies, related companies and any entity directly or indirectly affiliated with Carro Digital Sdn. Bhd. from time to time.

1. USE CONDITIONS

1.1. These Terms and Conditions ("Terms") set out the basis and extent of Your access to and use of the application, website, products and/or services ("Services") provided by Us, in relation to each and every contract of insurance, takaful policies and/or takaful certificates and the related documentations which We arrange on Your behalf.

1.2. You hereby indicate Your acceptance to the Terms by using and/or gaining access to Our Services. You hereby expressly authorize Us to share Your personal data with Your chosen Insurer (as defined hereinafter) and My Roadtax Store Sdn. Bhd. ("Partner") as stated in table below. You further agree and consent to Our Privacy Notice (https://coverro.co/my/en/terms#privacy-notice), Your chosen Insurer's and the Partner's privacy notice and acknowledge that the copy of Your personal data will be used, processed, transferred and/or treated in accordance with the privacy notice of Carro, the Insurer and the Partner.

1.3. You acknowledge that once Your personal data is shared with the Insurer and the Partner, the Insurer and the Partner shall have sole and full control on the copy of Your personal data and that You are required to contact the Insurer and/or the Partner for any matters in relation to it.

1.4. Carro is hereby released from all obligations and responsibilities towards the copy of Your personal data which is shared with Your chosen Insurer and/or the Partner. Before using or gaining access to Our Services, You are strongly advised to read and comprehend the Terms.

1.5. You may withdraw Your consent to Carro collecting, using and processing any personal data of yours or to any part or portion of the same at any time by submitting Your request to our Legal Department at [email protected]. However, Carro has the right to refuse Your requests to access and/or make any correction to and/or limit the processing of Your personal data for the reasons permitted under law, such as where the expense of providing access to You is disproportionate to the risks to Your privacy. Your withdrawal of consent may result in services by Carro, the Insurer and/or the Partner being declined, refused, or inaccessible. Kindly note that such withdrawal of consent will not affect the personal data previously shared by You, and You will need to directly contact the Insurer and/or the Partner.

2. UNDERWRITING

2.1. Your insurance and/or takaful policy is underwritten by the Insurer. The list of the Insurer and the agency is as below respectively: -

2.2. We reserve the right to vary the list of the Insurer and the agency stated above from time to time.

3. INSURANCE AND/OR TAKAFUL QUOTES AND COVERAGES

3.1. Quotations displayed on Our Services from the insurance, takaful companies and/or agencies (collectively referred as "Insurer") depend on the data You provide and are not a contract, binder, agreement to extend insurance and/or takaful coverage. Any inclusion and/or portrayals accessible on Our Services from the Insurer are general descriptions of the available coverages and are not a binding statement of contract.

3.2. If You elect to file an insurance and/or takaful claim, You shall contact the Insurer for the claim submission. The claim is subject to the Insurer's review and approval.

4. LIMITATION OF LIABILITY

4.1. While every reasonable effort is made to ensure that the information on Our Services is accurate and up to date, faults and/or omissions may occasionally occur. To the fullest extent permitted by laws We disclaim all warranties and representations of accuracy, timeliness, correctness, completeness, security, non-infringement, fitness for purpose, merchantability and/or applicability of Our Services for any purpose and all conditions, warranties and/or other terms which might otherwise be implied by any applicable laws, statute, common law and/or the law of equity. We shall not be liable to You for any: (1) direct, indirect, incidental, consequential, punitive and/or special damages whatsoever; and (2) loss of profits, loss of business, loss of opportunity and loss of goodwill, arising out of or in connection with the Terms.

4.2. You specifically acknowledge and accept that Your use and purchase of Our Services are all done at Your own risk. Our Services are provided on an "as is where is" basis.

4.3. All applications are between the User and the Insurer. We do not guarantee the availability of any insurance, takaful policies and/or takaful certificates of any Insurer.

4.4. Any insurance, takaful policies and/or takaful certificates are subject to the terms and conditions of the Insurer and You agree to comply with and be bound by the same. We shall not be liable for any dispute or complaint between the User and the Insurer.

5. INDEMNIFICATION

You hereby irrevocably agree to be liable for and to indemnify and keep Us, Our directors, officers, agents, dealers, employees, shareholders, partners, representatives, holding companies, parent companies, subsidiaries, associated companies, related companies and any entity directly or indirectly affiliated with Us and/or any other related parties indemnified from any and all liability, claim, demand, obligation, cause of action, accusation, allegation, order, violation, damage, loss, cost, expense, injury, judgement, penalty and/or fine relating to or resulting from: -

(a) Your use or misuse of Our Services;
(b) Your breach of the Terms howsoever occasioned;
(c) any intellectual property right or proprietary right infringement claim made by a third party against Us in connection with Your use or misuse of Our Services; and/or
(d) Your negligent, act, default, omission, breach and/or fraudulent acts.

6. GOVERNING LAW AND JURISDICTION

The Terms and any disputes or claim arising out of or related to them shall be governed by the laws of Malaysia. You consent to submit to the exclusive jurisdiction of the Malaysian courts. The validity and enforceability of the other Terms shall not be affected if any provision of these disclaimers and exclusions may be illegal, invalid and/or for any reason unenforceable.

7. AMENDMENTS & VARIATION

We retain the right to amend, revise and/or update the Terms and Our Privacy Notice at any time and as determined solely by Us which shall be effective immediately. It shall be Your responsibility to monitor for such modification, updates and amendments. By continuing Our Services, You are deemed to have accepted and consented to the amendments, revisions and updates of the Terms and Our Privacy Notice.