Product Genius
Department
Retail Sales
Location
Klang Valley, Southern & Nothern
Salary (RM)
1500.00 - 2000.00
About Us
Founded in 2018, Carro is Malaysia’s fastest growing used car buying and selling platform. The Company’s mission is to simplify the process of buying and selling pre-owned cars through digitalisation. The carro.co platform aims to be the trusted, transparent, effective and efficient online used car selling and buying platform. Carro continues to be committed in pioneering innovative strategies to grow the used car industry in Malaysia.
Job Description
- Brand Ambassador of Carro assisting on finding the perfect vehicle to suit customers lifestyle and needs.
- Product Genius are specially trained to help customers get familliar with all aspects of vehicles - before, during, and after purchase. Product genius certified and undergo training and product examination.
- Attracts potential customers by assisting to find a suitable and perfect car for the customer that is suitable with their wage's income.
- Contributes to team effort by accomplishing related results as needed.
- Functionally reports to Branch Manager and Area Sales Manager.
- Based in Retail Experience Cneters nationwide - RX1, RX2 and RX4.
- Professionally attend to all customers' needs and enquiries according to Retail Experience SLA.
- First contact person to handle customers' complaints pre and post sales.
- Handling of Bookings for both Inspections and Test Drives in RX1 & RX2.
- Manage the slot availability for both Test Drives and Inspections in Retail Centers.
- Manage the service bookings for Retail Customer on regular mainenance in RX3.
- On the financing needs - to consult the customers on their financials, commitment, loan capacity, existing loan balances and explains in depth on the implication of HP Loans.
- On the insurance needs - to provide the customers the optimum insurance coverage based on the car purchased, and the unique selling point of each Motor Vehicle Insurance products in the market.
- Upsells the Financial and Insurance products offered by the Company
- Follow up customer during the sales processes and after sales.
- Conducting Test Drive, Collecting Booking Fees and Loan Documentation submissions.
- Performing a good customers service to th eend customers ensure the car condition before deliery to customers, and collect the feedbacks from the customers for enhancement purpose.
- Report the correct sales number in the daily reporting and the CRM system/Carro.
Job Requirement
- 1 Year experience in Automobile industry.
- Relevant Sales Experience in Automobile industry.
- Skills: Team player, Critical Thinking, Customer Service Experience, Sales Oriented.
Please email your CV at [email protected]
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